Location - Cental
Management and staff - helpful, cheerful and courteous
Cleanliness - couldn't be cleaner
Room quality - new, clean, comfortable bed
Breakfast - wide range of high quality food.
Hard to fault and would recommend to friends.
50mtrs from Metro Underground.
HotelIndigo.com
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One of our favourite hotels in Europe and our second visit here. Lovely comfortable rooms. Good WIFI. Clean. Amazing breakfasts. One of our favourite things is the guest lounge on the top floor with 24hour free coffee, tea and food. Really nice to go there and relax and take in the views.
But one of the best things about the hotel are the staff. We had to change plans quickly and the staff at the front desks were wonderful.
We will definitely be back!
from our first moments we felt welcomed…each team member kinder than the next! room was sooo quiet and so comfortable, comfy bed, amazing shower, and easy to spend a whole week in. The 7th floor is a sanctuary. The lobby restaurant is a whole experience. we loved being here and will be back sometime soon we hope.
Everything about this hotel is amazing. The location is perfect - steps to the trains, walking distance to great restaurants and attractions. Rooms are comfortable with lots of outlets for your digital devices and the Showers have great pressure.
The main floor restaurant - breakfast is included - is outstanding - Fresh, delicious and a fabulous variety.
The 7th floor lounge is a great place for a beer or glass of wine and a snack - very comfortable!
The staff are friendly and so accommodating. A big thank you to Carlos and all the staff.
Liked:
- Shower is excellent
- 7th Floor Lounge with beverages and snacks is very nice
- Location is great
- Very nice staff in ground floor breakfast cafe
- Very dark in morning, good for sleeping
Disliked:
- Very dark rooms. Only window is in bathroom.
- Odor in room
- Front Desk staff poorly trained. They were unable to accept 2 credit cards so each guest can pay their 50% on checkout.
- Hear lots of door slamming in mornings as doors very heavy
Pros:
Great staff. Good location. Great breakfast. Nice 24/7 snackbar with some views. Service gave me free Champagne for birthday. Roederer, not some cheap copy. Atmosphere during breakfast very upscale, casual for the rest of the day. All very clean. Lots of casual restaurants nearby. Easy walking to Alexanderplatz.
Cons:
Do not accept a room near the elevator. You might not sleep.
Camper's internal policy to do everything in English is not appreciated by me. Some staff hardly speak any German, the Restaurant menu is in English. Did not find that customer friendly.
The design of the rooms is VERY special and not really cozy. You will either love or hate it.
No minibar. I know that becomes normal. But I want one. And I had to waste half of the Champagne.
