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“Disapointed”

Midtown Grill Berlin
Ranked #354 of 9,564 Restaurants in Berlin
Certificate of Excellence
Price range: US$0 - US$50
Cuisines: Seafood, Steakhouse
More restaurant details
Restaurant details
Good for: Special Occasion Dining, Business meetings
Dining options: After-hours, Breakfast, Lunch, Dinner, Reservations
Neighbourhood: Charlottenburg
Description: Experience the superior quality of a traditional American steak house with a modern design. Let our team set the stage and show you the true meaning of “Great steaks, chops and seafood”!
Reviewed 12 November 2017 via mobile

The place looks nice and at first, the service was as to be expected for this kind of restaurant. Unfortunately it didn't take long for the first impression to wear off. We've waited more than 20 minutes before anyone took our order and over an hour to be served. We all took medium meat and out of the three dishes, one was served raw and the other one well done. They also served one dish with a 300g piece all though we specified several time we wanted 200g. The waiter would not admit the cooking was off, which after an hour of waiting is just unacceptable. We got to talk to the manager (or head server) which was very nice and apologised for his waiters behaviour but the be honest the harm was done. Last bad surprise, even after several complains, apologies and a long wait, there was no commercial gesture on the bill what so ever which was overpriced for our experience. It's sad because the side dishes where very good and the meat is ok.

Thank Mart J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BerlinMarriott, Manager at Midtown Grill Berlin, responded to this reviewResponded 15 November 2017

Dear Mart J

First of all I would like to thank you for the detailed review of your visit in our restaurant Midtown Grill Berlin.

I can fully understand your frustration as the points you mentioned, by no means, reflect the service which we want to give our guests. It is not acceptable to keep you waiting for an hour and then not admit that the dishes were not cooked to your liking. For this I would like to deeply apologize and truly hope that you might give us another chance to show you that we can do far better!

Best regards,

Veronica Wagner
Assistant Restaurant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (826)
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46 - 50 of 826 reviews

Reviewed 8 November 2017

We found this place together with my wife. We had salad, tuna tar tar, salad and to glasses of red wine. Total bill was for 80 eur. Food and service was on top and there not many people were there.

    • Value
    • Service
    • Food
Thank Vetalland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2017 via mobile

We thought we could just walk in from Marriott and eat but.. it was full, so the next day we made a reservation and.. steaks were very good. The assorted desert plate was wonderful.

Thank uri123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 November 2017 via mobile

Good children’s menu. Good value and huge portions, big enough for my 13 year old (though he would have preferred it if the dishes weren’t called ‘Donald Duck’ etc!). Marshmallows to toast when you ask for the bill is excellent and means you don’t need pudding.

Thank vancrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 October 2017

We ate here twice as we were staying at the Marriott which is attached. Very good food and great service although was extremely busy on the Friday night, so best to book in advance. We had spatchcock chicken which was really succulent and had steaks on the 2nd visit which were cooked perfectly. All the sides were very big so could easily share. You got about 15 onion rings and enough roasted veg for 3 people! Very reasonable prices and alcohol prices were good.

Thank Kim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BerlinMarriott, Manager at Midtown Grill Berlin, responded to this reviewResponded 15 November 2017

Dear Kim B,

Thank you for visiting us twice and taking the time to review us.
It is great to hear that you had a good time and lovely food on both evenings.

Hope to welcome you back soon,
best wishes

Veronica Wagner
Assistant Restaurant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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