Spent two weeks here, the first being part of an organised walking group and the second as a private guest. Given this, I was amazed that I was given a room with a seriously leaking shower cubicle that flooded the bathroom floor on each occasion! Yes, they did supply extra bath mats and towels to enable me to mop up the water, but it's not what I expected from a 4* hotel.
It took three days to get a non slip bath mat, and bearing in mind there were no grab rails in the shower, this was not ideal either.
The hairdryer is fitted in the bathroom, so I had to be really careful when using it to avoid electrocuting myself with all the excess water around. The UK's HSE would've had palpitations having witnessed this!
Bearing in my a previous TA member had mentioned the flooding shower cubicles in a few rooms some weeks ago, it seems incredible that the hotel continues to allocate them to guests - especially ones staying two weeks.
I did get to move rooms after a week (fully booked before then I was told), and all was fine after that (room 206), but not an ideal start to a holiday when we were lucky enough to have temp's of 30 + so regular showers were needed after long walks.
Dietary issues were also a problem - having told the company on booking of my allergy to cheese, then contacting the hotel direct a couple of weeks in advance of arriving, and then again on the first night in the restaurant. I was served mascarpone one evening and then my lunch box contained a cheese roll - having said on pre-ordering it that I couldn't eat cheese! It's not a relaxing, leisurely meal when you constantly have to check if your allergy item is contained in it.
These things apart, the staff - especially Leo on reception, and a couple of super waiters, were friendly and helpful. The spa was good, once the Jacuzzi had been repaired, although the pool water jets never did work. Everywhere was clean and tidy.
The food was very good too, especially the huge salad bar and breakfast selections. The outdoor sunny lawn was super on hot days and swimming in the lake divine!
So, for the sake of a few problems that should be easy to resolve, this could be an outstanding hotel. Management just need to work on these issues and stop putting guests in sub standard rooms, hoping they won't notice.
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- Also Known As:
- Hotel Terrassenhof Bad Wiessee, Germany - Bavaria