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All reviews wagner festival nice garden the bus breakfast was excellent an excellent choice nice hotel business hotel hotel parking extremely friendly staff entrance hall glass of champagne the hotel staff convenient location town centre old town minute walk the wi fi
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Reviewed 25 October 2017 via mobile

I visited this great hotel for a business training that lasted 10 days..This hotel had a great location is he walking to the mall and many sites with in Bayreuth..

Great staff very comfortable room.Excellent service I really enjoyed my stay at the H4. Great location extremely friendly staff. The only problem the Wi-Fi was not always working and English TV channels were very few. I was told to stay at the Rheingold but I am very happy with my choice at this hotel.

Stayed: October 2017, travelled on business
Thank swarmbrunn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H-Hotels_RegionSued, Manager at H4 Hotel Residenzschloss Bayreuth, responded to this reviewResponded 27 October 2017

Dear Guest,

Thank you for the great review of our hotel!
We are glad that you enjoyed your stay and hope to see you again very soon.

Kind regards
Your Online Reputation Team of the H-Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2017

A convenient 10-minute walk from the main pedestrian street and 20 minutes from the Wagner museum - definitely an excellent location for those who come to Bayreuth for the Festival. As a native Hungarian, I also have to add that the hotel is 200 meters away from Franz Liszt’s grave. There is a courtesy shuttle to the Festspielhaus for which you have to sign up at the reception. A glass of champagne will set you off for the evening entertainment before you board the bus which leaves 75 minutes prior to the start of the performance. The bus ride takes about 10 minutes but the early transfer will give you plenty of time to have a good look at the festival venue; both the wonderful parkland around the Festspielhaus and the fancy costumes are worth a good look. Back to the hotel. Extremely friendly staff and impeccable cleanliness will make your stay memorable. The restaurant has a terrace where you can dine al fresco (with a reasonable amount of wasps around) or rest on deck chairs. Whereas breakfast is ok, dinner options are on a slightly smaller scale and level. There might be minor hiccups during the meal, such as slow service, forgotten items, lack of flexibility in changing side dishes (wanted potatoes instead of peas and lentils but it was not possible) and serving latte as cappuccino.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Service
Thank Cickany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H-Hotels_RegionSued, Leiter Öffentlichkeitsarbeit at H4 Hotel Residenzschloss Bayreuth, responded to this reviewResponded 27 September 2017

Dear guest,

thank you very much for taking the time to review your stay. We are really happy that you enjoyed your time with us and that our hotel met your expectations. For the small service mistakes we want to apologize. We will definitely talk about these issues during in our next meeting. We are looking forward to welcoming you soon again!

Best regards from Bayreuth,
Your Online Reputation Team from H-Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2017

Had a very bad experience with the hotel with respect to the airconditioning, which pushed me to write this review, because seldom I have been treated this way.

The airconditioning of the room was not working and I contacted the front staff, here are the facts:
- they told me the whole floor's aircon was not working
- they told me the reservation price does not include aircon !!!!
- they told me to contact the general manager, Michael Kreipp
- We tried several time to talk to the general manager, who was never present (or did not want to) and emailed him. We received no answer

We had to pay the full amount without any apologies from the junior staff at the desk.

This is a very bad example of customer management and must be flagged.

Room Tip: Probably choose another hotel until they repair the aircon or change the general manager
  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank AlessioQ17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H-Hotels_RegionSued, Leiter Öffentlichkeitsarbeit at H4 Hotel Residenzschloss Bayreuth, responded to this reviewResponded 21 August 2017

Dear guest,

thank you for rating us, likely we would like to apologize for your experience. We are always looking for ways to improve our customer experience as your satisfaction is very important to us and we try hard to make sure all of our guests have a great stay. We are very sorry for what happened during your stay and would like to apologize regarding the not working air condition. We still hope you enjoyed your stay with us and we get a second chance to convince you of our hotel.

Best regards from Bayreuth,
Your Online Reputation Team from H-Hotels

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Reviewed 14 August 2017 via mobile

This is a nice hotel just four or five minutes from the old part of town. It's clean and modern, with comfortable rooms. The restaurant offers and excellent breakfast and a good menu in the evening. If you are here for the Wagner festival, there is an efficient free transport service to and from the Festival Hall; you can also enjoy a glass of wine beforehand (free) and get a late booking for the restaurant after the performance. The staff are very pleasant and helpful. Staff training could be improved - room cleaning was good and the staff pleasant, but the bathroom supplies were not always replaced. The bar staff are a bit disorganised when there is a rush on. The draft beer needs to be kept better. Check your bill on checkout day - a computer glitch almost meant me paying again for my stay - it had already been charged to my UK bank account.

Stayed: August 2017, travelled solo
1  Thank NickKhobar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H-Hotels_RegionSued, Leiter Öffentlichkeitsarbeit at H4 Hotel Residenzschloss Bayreuth, responded to this reviewResponded 21 August 2017

Dear guest,

thanks a lot for being our guest and for sharing your impressions with us and our future guests. Your feedback is very helpful for us to improve our service constantly. We hope to welcome you very soon in our hotel.

Kind regards,
Your Online Reputation Team from H-Hotels

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Reviewed 23 July 2017

Wonderful Hotel.Clean and close to City Center.There is a Great Restruant with some wonderful German specialties,and a Bar is available. Parking. Rooms are very comfortable. A Great start to a road trip.Bakery and shops near by!

  • Stayed: May 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
2  Thank WeAreGoneAgain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H-Hotels_RegionSued, Leiter Öffentlichkeitsarbeit at H4 Hotel Residenzschloss Bayreuth, responded to this reviewResponded 21 August 2017

Dear guest,

thank you for taking the time to share your great review with us and other guests. We are very happy to read that you had a good experience at the Hotel. Your positive feedback is a great motivation for the entire team. Thank you very much! We are looking forward to welcoming you again.

Your Online Reputation Team from H-Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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