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Reviewed 20 September 2017 via mobile

Room standard poor. Rooms tiny and although renovated were still tired in appearance. Food was distinctly average. Restaurant understaffed. Try to find another hotel. Grounds were untidy and it is located near a gas station. No where to walk at night.

Stayed: September 2017, travelled as a couple
1  Thank modelplane5959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 25 September 2017

Dear Guest,
thank you very much for your feedback.
We are constantly striving to improve our service, and welcome your comments, suggestions and queries.
Yours sincerely,
Leonardo Hotel Heidelberg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2017 via mobile

I gave 2 stars, because staff was OK and the bed is good.
The room is very old and you have plenty of black mold (carpet, corners, air conditioning area of the roof). The second night there was a big kitchen bug on the wall which makes me concern regarding the food I ate at breakfast.
No working heating although 6 degrees outside at night.
Breakfast quality very poor.
All in all, will not visit the hotel again.

Stayed: September 2017, travelled on business
1  Thank Valy_RO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 25 September 2017

Dear guest,
thank you for choosing the Leonardo Hotel Heidelberg and thank you for your time to evaluate us. Your suggestions are very important for us.
We apologize for any bad experiences you made during your stay.
Best regards Leonardo Hotel Heidelberg

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Reviewed 8 September 2017

This is a hotel between highway 5 which runs North to South in western Germany and Heidelberg city center. If you arrive with a car this hotel is fine. It has free parking and you can use your car to reach Heidelberg in 10 minutes and park in one of its many public parkings. There is also a gas station right next to the hotel.
My check in was quick and problem free.
The rooms are average but comfortable. Breakfast was above average with a good selection and variety of breakfast foods.
I only stayed one night but cannot find any particularly negative or positive aspects. I essentially stayed all the time in Heidelberg center and the hotel was fine since I was crossing Germany by car.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Service
Thank Alberto C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 25 September 2017

Dear Alberto,
thank you for staying at the Leonardo Hotel Heidelberg and thank you for sharing your impressions. Your nice comment is appreciated. We hope to see you soon again.
Best regards Leonardo Hotel Heidelberg

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Reviewed 4 September 2017

We booked this hotel for a one night stay visiting Heidelberg. It is one bus ride away from town center, although at busy times it may take up to 30 minutes to get there plus 10 minutes walk from the stop. We arrived before the check in times and did not expect to get to the room only to leave the bags, which we did. The receptionist did not give any specific information about the facilities but said we can check in any time after 3 pm. We got back around 9 pm and the evening receptionist was very friendly but did not inform us about the hotel facilities. Later we found out there was an option to use the sauna until 10 pm but it was too late. We would have appreciate this information in advance so we can make use if this option.
At the same time, we were very happy with the room - clean, cosy and modern.

  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank timea s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 25 September 2017

Dear guest,
thank you for choosing the Leonardo Hotel Heidelberg and for your review. Guest comments are extremely useful to improve our service in the future. It is our goal to make each guest feel special. It would be a pleasure to welcome you soon again.
Best regards Leonardo Hotel Heidelberg

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Reviewed 29 August 2017

On our way back from Italy we stayed overnight in this Hotel. Quit close to the highway, easy to reach and with sufficient parking facilities. Good room, with good beds, a fine (and clean) bathroom. Breakfast starts at 6.30 so an early departure is possible

  • Stayed: August 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank VKees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 2 September 2017

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Katja Franke
Front Office Manager

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