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    Reviews (481)
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    All reviewsbusiness districtfour star hotelhotel chainfree wifibudget priceincluding breakfastold townbuffet stylerooms are modernnice bathroommain stationvery nice hoteleuroskilometerstaxisaunaeurope
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    21 - 26 of 481 reviews
    Reviewed 27 July 2017

    I can´t say that we enjoyed staying at this hotell.

    First off all the receptionists are polite and professional, but that´s almost everything the hotel got going for it in terms of positive things.

    We got a room on the 1st floor (the ground floor is floor 0) in the part of the hotel which had no elevator, so we had to carry our suitcases. The room were overlooking the back part of the hotell, so we were woken up before 7 by some utility truck which had engine on for 20-30 minutes.

    The restaurant/bar of the hotell is mostly bad. We were around 6-8 guests in totalt at the restaurant/bar that evening. The 2 waiters working there shouldn't be working there at all. But it´s not their fault, it´s whoever hired them that should be fired! If you hire someone who are not skilled at their job, at least have the decency to send them to some workshops.

    Whenever you order a beverage, it takes around 15 min to arrive. Obviously it does not take 15 min to tap a glass of beer. The waiters did not know how to make a drink, so the cook had to do it for them.

    Food was actually very good. The only fully capable person in the restaurant is the cook. When the bill came, the waiter couldn´t wait for me to finish my drink. I had to go with him to the reception immediately to pay the bill. So it´s ok for me to wait 15 mins for a beer which takes 30 sec to tap? That's just rude.

    So to whomever runs the restaurant: "Either do better or just quit! You are horrible at hiring and managing other people, at least the way it is now!".

    So all in all? We will not stay at this hotel again and neither should you.

    Room Tip: Just don't stay here. But if you do, ask for the room overlooking the front yard and with elevator to your floor.
    • Stayed: July 2017, travelled as a couple
      • Rooms
      • Cleanliness
      • Service
    Thank Sasha12344321
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 10 July 2017

    Very expensive breakfast and uncomfortable beds.not very close to centrum. Parking is not free but 8 euros a day is a good price. Staff is good. A/C is working very well. Would recommend this hotel for the price value.

    • Stayed: July 2017, travelled with friends
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with this hotel
    Thank Seckin B
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 6 July 2017

    Would recommend this hotel for the staff, quiet location and general easy going atmosphere. Stayed 6 nights and had a great time.Good breakfast selection and fresh food which is typical for the Leonardo!

    • Stayed: July 2017, travelled on business
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with this hotel
    Thank EuroGypsy1
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 3 July 2017

    First impresion : very bad, the entrance is from a gas station and the smell very, very bad: not sure if was because of the gas station or the full sewerage.
    Second impresion : in the room the fridge was closed even out was 35 degrees.
    And the last impresion: not fridge but yes for cockroaches.
    So, if I will make an other trip in Heidelberg is for sure this hotel will be not chosen.

    • Stayed: June 2017, travelled on business
      • Location
      • Sleep Quality
      • Service
    1  Thank Lil P
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 25 May 2017 via mobile

    It's clearly not the most modern building, everything feels dated. And they are busy with renovations. But that cannot be an excuse for a general lack of cleanliness. From the dust layers in the room, to a filthy vending machine and a really disgusting coffee machine in the breakfast room.

    Luckily this was only for one night, as a night stop during travel.

    The breakfast was ok, and the beds are comfortable (and clean).

    Stayed: May 2017, travelled with friends
    Thank Blauridder
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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