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5 - 10 of 33 reviews
Reviewed 30 January 2014

We have reviewed L'Hotel Le Palace des Neiges before (in 2012), but we stayed there again recently and there have been a few changes which are worth mentioning.

The most important point is that the restaurant is under new management and it was just amazing in January 2014! It was good before, but now it is great. The new people are Italian. The food is still mainly French, but there are a few Italian options thrown in now, which offered a little more variety. But what blew us away was the improvement in the evening buffet during the 'high season'. Not your normal hotel buffet, but luxury options every night. Of course, a la carte is available too, or you can mix and match. The restaurant staff all spoke good English and were charming, without exception. The breakfast buffet is not as good as the evening buffet, but a la carte items are available and again it is possible to mix and match. The evening buffet was not available during low season, but a la carte was still available.

We also loved the entertainment available in the bar area during high season, as well as the bar service. There was a musical group this time, who I had not seen before, with a mother and daughter jazz/blues duet doing the singing, plus an outstanding double-bass player and guitarist.

The only change for the worse was that the wifi was terrible this time. It has been a problem with the internet service provider, and the hotel was working on fixing it while we were there, so hopefully it will all be resolved in time for anyone booking for next season. The only other improvement I would like to suggest is that the pool would be nicer if it was a degree or two warmer, but that might be just a personal opinion, because I'm coming from a warmer climate.

Some things stay the same. In particular, contrary to the misunderstanding evidenced by one of the reviewers below, it would be impossible to come across a finer concierge than head concierge Ivan. So experienced, helpful and knowledgeable about the area. Secondly, assistant manager Sidonie Charvet is always so helpful and reliable with reservations. Senior staff such as these people really make a difference to the culture of a place and the way they can make it seem like home.

Room Tip: You can't really go wrong, but the suites are worth the extra money.
  • Stayed: January 2014, travelled with family
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2  Thank 123Familytraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2013

I was here as a part of a business trip and found the hotel and its location very convenient. It was right next to the gondola station and still one step away from the main town. The rooms are beautiful and tastefully decorated. Clean and warm. The spread for breakfast is also very good. It has a ski renting facility within the hotel and you can pick up all the gear required form there.

  • Stayed: February 2013, travelled on business
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2  Thank Atul_Datey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2012

This hotel, once known as the Byblos des Neiges, has changed hands a few years ago. The location is still one of the best in Courchevel, and the rooms are the same. However, it has lost some of its glamour. The food is good (again - the buffet lunch used to be outstanding). Service is fine - especially the very attentive concierges. We keep coming back, as we like the place, but would be nice to see the place get back to its glory days.

  • Stayed: March 2012, travelled with family
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1  Thank Aviad M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 February 2012

This is a 5 star luxury hotel, in a perfect location above Courchevel 1850, with good quality dining and an outstanding level of service.
- Location: Most people come to Courchevel to ski. There is no comparison between Courchevel 1850 and the villages lower down, such as 1650 and 1550, in terms of snow. This hotel is situated above Courchevel 1850, with ski-in, ski-out access on the Jardin Alpin piste. It is also adjacent to a station for the Jardin Alpin gondola, which stays open in the evenings, allowing guests convenient access to the village in the evenings without having to rely on taxis. From the dining room and some of the rooms, there are lovely forest views.
- Dining: The restaurant provides good quality traditional French dining, using excellent fresh produce, including a number of luxury choices. For hotel guests on half-board, this includes breakfasts and either a set menu for dinner or lunch. It is a nice touch that guests are able to vary their choices from the set menu by substituting items from the a la carte list and just pay the difference (if any). We found the restaurant very accommodating with children's portions. Good wine list and a helpful sommelier. We thought that generally the service in the restaurant had improved this year compared with previous years and the courses were served at a good pace.
- Rooms: On average, French hotel rooms tend to be smaller than the rooms that people from English-speaking countries are accustomed to. We always prefer to have a suite. Rooms are comfortable but could perhaps benefit from some updating.
- Service: The service at the front-desk has always been outstanding. A number of the staff have been with the hotel for many years. They know the area well, they go out of their way to help and their English is good. Service in the ski room is also great. It is such a bonus to have someone to help with getting boots on and off, putting things away and getting them out etc.
- This is an expensive hotel, but it is less expensive if you stay there after the Russians have finished their holidays and before the French arrive.

  • Stayed: January 2012, travelled with family
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5  Thank 123Familytraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 March 2010

Large room, good room service, swiming pool, excellent food, very nice place.

Stayed: January 2007, travelled as a couple
Thank JAXandra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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