We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (570)
Filter reviews
570 results
Traveller rating
226
209
79
34
22
Traveller type
Time of year
LanguageAll languages
More languages
226
209
79
34
22
Show reviews that mention
All reviews bus stop and train station voyage prive the prix fixe menu superior room with balcony half board basis exceptional hotel nice bed ski village fresh fruit free pass mont blanc pool area nice hotel direct view enjoyed our stay mountain view perfect base
Filter
Updating list...
28 - 33 of 570 reviews
Reviewed 2 January 2018 via mobile

Loved this hotel, it's out of the main centre so it's quiet with lovely views of the mountain. The bus stop is only two minutes walk to take you into chamonix centre or up to the ski runs, it takes 10 minutes to get into Chamonix centre and the buses run every half an hour until 11pm, they're free during he day.
The room was really comfortable and the spa facilities (jacuzzi and sauna) were lovely after a day of skiing (although they get very busy at peak times). The staff were wonderful and helped us dig our car out after a large snowfall. I would highly recommend this hotel and we'll definitely stay here again when we next visit Chamonix.

Stayed: December 2017, travelled with friends
1  Thank EmmaUKLdn1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Romain M, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this reviewResponded 6 January 2018

Thank you for taking the time to post a wonderful review further to your recent stay at the Best Western Plus Excelsior Chamonix.
We are happy to read that you enjoyed our establishment.

Looking forward to have the pleasure of welcoming you back soon.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2017

We booked the standard double at first, then decided to upgrade to the balcony with view of Mt. Blanc. Honestly, if you book here, make sure you get a room like that! It really is what made this 3-stars to 4-stars. The view was perfect and I loved waking up every morning with coffee in hand on the balcony. The room was comfortable and clean. Nice shower and huge TV (though we didnt watch any). I found the accommodations quite pleasant. I loved that it was out of the center of town and in a quiet part of the valley, with beautiful mountains on either side. We had a car so it was easy to get around (10 minutes to center of town). The bar area was lovely too with friendly staff, and the hot tub was AMAZING, though it is meant for only 1-2 people, and you take turns every 15 minutes with other guests (there weren't any so we were lucky). I loved the breakfast, too, where there was an assortment of pastries, hot food, a great coffee machine and plenty of fruit. Even a bar to make a smoothie or vegetable drink. It's super convenient if you dont mind paying 15 euros.

As far as the negatives, we noticed the full bed is actually two twin beds pushed together. it isn't too noticeable but there is a crevice in the center. Furthermore, the housekeeping never cleaned or tidied our room when we were out and about, not sure why. Lastly, when we got the bill at the end, we noticed that they added an extra 20 euros. I had to do the math and realized they were dishonest about how much the upgrade cost. On the phone and at our welcoming, they told us it was an extra 40 euros per night. Then at the end, the bill said an extra 50 euros a night. The lady at the desk was not friendly or helpful about this discrepancy. She just acted like we were in the wrong, when clearly the hotel lied to us and got an extra 20 euros as a result. I didn't appreciate that.

Room Tip: Get a room with a view of the Mt. Blanc and balcony
  • Stayed: November 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank afs42745
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LouiseCEREZOLAHIANI, Directeur général at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this reviewResponded 6 November 2017

Dear Guest,
Thank you for taking the time to share your review following your recent stay at the Best Western Plus Excelsior Chamonix.
Your review is vital for improving the service and quality we offer to our valued guests.
It is always hugely motivating when one takes the time and trouble to acknowledge or give points for improvement. We already find a solution to be clear with the cost of upsell room. We are really sorry for your disagred.
We sincerely hope you will give us another opportunity ro welcome you back soon at our property.
Best regard

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2017

Room was booked by "Secret Escapes" one week before.

Maybe only a coincidence, but again we got the more expensive "Deluxe room with direct view to Mont Blanc" booked by a "Last-Minute-site" only after complaining about the cheaper and unsufficient room which was allocated to us originally by the coincidence - despite the hotel was nearly empty. Even the "deluxe" room is comparable small.
SPA area very small and overcrowed soon, standard continental breakfast.
We enjoyed the quite location quite far away from center - but for others it is maybe to far away.

Room Tip: Direct view to Mont Blanc obligatory.
  • Stayed: September 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Andreas P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irène K, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this reviewResponded 16 October 2017

Dear Guest,
Thank you for taking the time to share your review following your recent stay at the Best Western Plus Excelsior Chamonix.
Your review is vital for improving the service and quality we offer to our valued guests.
It is always hugely motivating when one takes the time and trouble to acknowledge or give points for improvement.
We sincerely hope you will give us another opportunity ro welcome you back soon at our property.
Best regard

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2017

Very comfortable room, quiet hotel and friendly staff.
The restaurant and the SPA are a bit overpriced, but in general things are overpriced in Chamonix.
The breakfast buffet has a lot of options and good food.
Our room was facing the dinning room, which make us have the curtains close most of the time that we were in the room. It was not ideal and can easily been solved with a reflected film on the outside of the windows.
As we went for the UTMB event, although the hotel is not central, in the end was quite nice to be away from all the confusion and parking restrictions in Chamonix.
It was a shame that the weather wasn't good enough to try the swimming pool.
Lovely place.

Room Tip: Ask for a room not facing the dinning room!
  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Mauricio M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irène K, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this reviewResponded 9 October 2017

Dear Guest,
Thank you for leaving your feedback regarding your recent stay at the Best Western Plus Excelsior CHamonix.
We were happy to learn that you appreciated our location, rooms together with our breakfast and all our staff...
We took note from the remarks regarding the windows.
Your compliments will be shared with the entire team as a reward for their continual efforts to maintain our quality of service.
Looking forward to have the pleasure of welcoming you back soon and hopefully with a better weather ;)
Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2017

We were very happy that this hotel is couple of miles out of town, as we liked the peace and quiet. We had a ground floor room at the back which was very comfortable, and we could park our car at the rear of the hotel, which was secure. We found all the reception staff very helpful,
The first evening we ate in the dining room, which was very pleasant , with a lovely view of the mountains. The service fairly good, though we thought the cost was very pricey. I would suggest that you plan where you are going to eat in the evening when you are out during the day! We struggled to find somewhere on the second evening, but eventually found a roadside place a mile or so away, which looked nothing from the outside, but had great food at reasonable prices and was full of locals!! so worth exploring.
Yes, breakfast was a bit hit and miss: cold plates for hot food, and not obvious where things were.... staff were not particularly observant of people's needs.
On the plus side, we had great opportunities for walking and driving to areas where we could go up in the chair lifts to see the views. Fabulous location.

Room Tip: Ask for a room overlooking the pool and the mountains.
  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Service
1  Thank CarrigeenYorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irène K, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this reviewResponded 9 October 2017

Dear Guest,
Thank you very much for sharing your review regarding your recent stay at the Best Western Plus Excelsior Chamonix.
We were happy to read that you enjoyed your visit and that we managed to reach your expectations in terms of quality and service.
It is always a pleasure for us to receive such a positive feedback rewarding the continuing efforts of the staff to maintain the level of satisfaction of our valued customers.
I took note regarding the comments about the breakfast. The F&B manager has been told, and now the team is aware about this.
We are looking forward to have the pleasure of welcoming you back very soon in Chamonix in order to make you live another enriching experience .
Sincerely Your

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews