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All reviews voyage prive the prix fixe menu a great coffee machine bus stop and train station half board basis superior room with balcony exceptional hotel nice bed free pass fresh fruit ski clothes direct view mont blanc nice hotel heated pool enjoyed our stay mountain view
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Reviewed 9 October 2017

Room was booked by "Secret Escapes" one week before.

Maybe only a coincidence, but again we got the more expensive "Deluxe room with direct view to Mont Blanc" booked by a "Last-Minute-site" only after complaining about the cheaper and unsufficient room which was allocated to us originally by the coincidence - despite the hotel was nearly empty. Even the "deluxe" room is comparable small.
SPA area very small and overcrowed soon, standard continental breakfast.
We enjoyed the quite location quite far away from center - but for others it is maybe to far away.

Room Tip: Direct view to Mont Blanc obligatory.
  • Stayed: September 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Andreas P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irène K, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this reviewResponded 16 October 2017

Dear Guest,
Thank you for taking the time to share your review following your recent stay at the Best Western Plus Excelsior Chamonix.
Your review is vital for improving the service and quality we offer to our valued guests.
It is always hugely motivating when one takes the time and trouble to acknowledge or give points for improvement.
We sincerely hope you will give us another opportunity ro welcome you back soon at our property.
Best regard

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2017

Very comfortable room, quiet hotel and friendly staff.
The restaurant and the SPA are a bit overpriced, but in general things are overpriced in Chamonix.
The breakfast buffet has a lot of options and good food.
Our room was facing the dinning room, which make us have the curtains close most of the time that we were in the room. It was not ideal and can easily been solved with a reflected film on the outside of the windows.
As we went for the UTMB event, although the hotel is not central, in the end was quite nice to be away from all the confusion and parking restrictions in Chamonix.
It was a shame that the weather wasn't good enough to try the swimming pool.
Lovely place.

Room Tip: Ask for a room not facing the dinning room!
  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Mauricio M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irène K, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this reviewResponded 9 October 2017

Dear Guest,
Thank you for leaving your feedback regarding your recent stay at the Best Western Plus Excelsior CHamonix.
We were happy to learn that you appreciated our location, rooms together with our breakfast and all our staff...
We took note from the remarks regarding the windows.
Your compliments will be shared with the entire team as a reward for their continual efforts to maintain our quality of service.
Looking forward to have the pleasure of welcoming you back soon and hopefully with a better weather ;)
Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2017

We were very happy that this hotel is couple of miles out of town, as we liked the peace and quiet. We had a ground floor room at the back which was very comfortable, and we could park our car at the rear of the hotel, which was secure. We found all the reception staff very helpful,
The first evening we ate in the dining room, which was very pleasant , with a lovely view of the mountains. The service fairly good, though we thought the cost was very pricey. I would suggest that you plan where you are going to eat in the evening when you are out during the day! We struggled to find somewhere on the second evening, but eventually found a roadside place a mile or so away, which looked nothing from the outside, but had great food at reasonable prices and was full of locals!! so worth exploring.
Yes, breakfast was a bit hit and miss: cold plates for hot food, and not obvious where things were.... staff were not particularly observant of people's needs.
On the plus side, we had great opportunities for walking and driving to areas where we could go up in the chair lifts to see the views. Fabulous location.

Room Tip: Ask for a room overlooking the pool and the mountains.
  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Service
1  Thank CarrigeenYorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irène K, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this reviewResponded 9 October 2017

Dear Guest,
Thank you very much for sharing your review regarding your recent stay at the Best Western Plus Excelsior Chamonix.
We were happy to read that you enjoyed your visit and that we managed to reach your expectations in terms of quality and service.
It is always a pleasure for us to receive such a positive feedback rewarding the continuing efforts of the staff to maintain the level of satisfaction of our valued customers.
I took note regarding the comments about the breakfast. The F&B manager has been told, and now the team is aware about this.
We are looking forward to have the pleasure of welcoming you back very soon in Chamonix in order to make you live another enriching experience .
Sincerely Your

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Reviewed 24 September 2017

We enjoyed our stay overall, but the hotel was probably the least good part of it. It is a bit out of the centre, a twenty minute bus or train ride (free with a ticket from reception) which while fairly convenient and nice to travel through the beautiful countryside, it did mean that it was inconvenient to eat out.

The hotel restaurant was average, not bad food, but slow and frustrating service - I think we may have been unlucky as I think there were a few new starters during our stay.

The rooms were fine, one with a nice view from the balcony, OK size, clean, nice bed.

On the plus side it is in the beautiful Alps, with walks in different directions up the mountainsides on the north and south.

  • Stayed: July 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irène K, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this reviewResponded 29 September 2017

Dear Guest,
Thank you for taking the time to share your review following your recent stay at the Best Western Plus Excelsior Chamonix.
We were happy to read that you find our rooms nice and you enjoyed our amazing view on the Mont Blanc and all the different direction to have a walk from the hotel directly!
Your review is vital for improving the service and quality we offer to our valued guests.
It is always hugely motivating when one takes the time and trouble to acknowledge or give points for improvement.
We sincerely hope you will give us another opportunity ro welcome you back soon at our property.
Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2017 via mobile

We stayed here for one night, although the hotel has a Chamonix address, it is about 5 km outside of town. Therefore a car is needed to go for dinner .
The spa area is nice but very small and very crowded (and we stayed here off season).
The service staff was incompetent and not helpful at all ( did not know the taxi rate to Chamonix and gave us the incomplete bus information... ).
Breakfast was chaotic, things were distributed everywhere (plates hidden behind the hot food, no small spoons, no large coffee cups).
Check out was tedious.
We are not planning on coming back.

Stayed: September 2017, travelled with friends
Thank Bar Beaver K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irène K, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & Spa, responded to this reviewResponded 29 September 2017

Dear Guest,
Thank you for taking the time to share your review following your recent stay at the Best Western Plus Excelsior Chamonix.
I feel sorry that you didn't enjoy your stay in our establishment. Regarding the Spa I am understand your point of view however you came at a period when the hotel was totally full. This is why we according the check out day the possibility to go at the spa for free until 3 PM.
Regarding the breakfast we are sorry, all those information have been transmitted to the F&B Manager. Some news actions have already been done.
Your review is vital for improving the service and quality we offer to our valued guests.
It is always hugely motivating when one takes the time and trouble to acknowledge or give points for improvement.
We sincerely hope you will give us another opportunity to welcome you back soon at our property.
Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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