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All reviews great location vieux port yogurt quiet room family room pleasant stay would definitely stay here again bw privacy sleeping
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Reviewed 7 August 2016

My daughter and I stayed here for 4 days and it was ideal for our needs. It's clean and the rooms are descent. All the staff were very friendly and helpful particularly Jean Claude who went out of his way to help us. It's located in the centre of town so everywhere is within walking distance. I'm disabled and use a walking aid but I found it very easy to get around. The hotel is surrounded by restaurants and it can be a bit noisy but it didn't bother us. You're spoilt for choice when it comes to choosing where to eat!

  • Stayed: August 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Moriamb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emilie B, Directeur général at Best Western Hotel Marseille Bourse Vieux Port by HappyCulture, responded to this reviewResponded 2 weeks ago

Dear Moriamb,
Thank you very much for your complimentary testimonial and sharing your experience.
We are delighted to read that you were conquered by the universe of « Happy Culture », and that it was even beyond your expectations.
We want our guests to be delighted as soon as they arrive and throughout their stay: a successful bet!
Looking forward to welcoming you back to us on your next visit to Best Western Hotel Marseille Bourse Vieux Port by HappyCulture™.
Very warmly, Marlène Bouland, General Manager

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Reviewed 15 July 2016 via mobile

Stayed one night in a double room cleaning standards were poor. Bathroom dust vanity unit and hairs in the shower......

Floor not vacuumed bits all over and decoration old and tired. Poor bar area and breakfast was left out to long with much being refilled.

Stayed: July 2016, travelled on business
Thank Greg221968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emilie B, Directeur général at Best Western Hotel Marseille Bourse Vieux Port by HappyCulture, responded to this reviewResponded 2 weeks ago

Dear Greg,
Thank you very much for sharing your experience with us.
First of all, we would like to express our sincere apologies for this human mistake and we are grateful to you for informing us about this mistake.
We are really sorry to read that the room did not succeed to meet your needs as well as really sad this human mistake led to this unpleasant situation and had such a negative impact on your overall stay.
Marlène Bouland, General Manager.

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Reviewed 15 July 2016

It has a very (very) discreet entrance, near the port. The bedroom was small and good value for money, with a standing shower and some basic tea and coffee making facilities and safe. You can walk to Gallery La Fayette in 10 minutes and get some grub at the gourmet supermarket or you can walk to the restaurants along the pier. If I wanted to stay near the pier for a decent price, I'd probably stay here again.

The only think I'd complain about is that the breakfast can be a little basic, but maybe thats just Europe? A few pastries, fruits muesli and yoghurt and thats it

  • Stayed: July 2016, travelled solo
    • Value
    • Rooms
    • Service
Thank Lavy81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emilie B, Directeur général at Best Western Hotel Marseille Bourse Vieux Port by HappyCulture, responded to this reviewResponded 2 weeks ago

Dear Lavy81,
Thank you very much for your complimentary testimonial and sharing your experience.
We are delighted to read that you were conquered by the universe of « Happy Culture », and that it was even beyond your expectations.
We want our guests to be delighted as soon as they arrive and throughout their stay: a successful bet!
Looking forward to welcoming you back to us on your next visit to Best Western Hotel Marseille Bourse Vieux Port by HappyCulture™.
Very warmly, Marlène Bouland, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2016

The hotel is OK, clean and quite. The location is close to the habour, but surrounded with many different kind of people.
No hotel parking at all, but you need to park cross the street under the shopping mall with crazy expensive parking fee -- 30euro per day. With the hotel stamp, you can get 20% discount, but still 24euro for a night, even if you arrived in the evening and left in the morning.
One more shortage is there is no refridge in the room, even the temperature is so high.

  • Stayed: June 2016, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank Isabellfang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emilie B, Directeur général at Best Western Hotel Marseille Bourse Vieux Port by HappyCulture, responded to this reviewResponded 2 weeks ago

Dear Isabellfang,
Thank you for taking the time to share your review. We are glad that you liked our services and staff. We have noted your comments regarding the fridge and we are putting in place an action to remedy the problem in the shortest possible time.
We look forward to welcoming you once again and assure you of our best attention and services at all times.
Marlène Bouland, General Manager.

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Reviewed 8 June 2016

  • Stayed: May 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Emilie B, Directeur général at Best Western Hotel Marseille Bourse Vieux Port by HappyCulture, responded to this reviewResponded 2 weeks ago

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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