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“dirty balcony, stained carpets, noisy doors and hallways”

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Citadines Castellane Marseille
Ranked #23 of 131 Hotels in Marseille
Reviewed 19 August 2017

very clean rooms, however balconies because they are outside are not cleaned so a bit dirty to say the least,

Staff can not speak English very well except for one who was never there , doors slam in the hallways so contently being disturbed through the night.

LOCATION NOT TO BAD... 20 MINS WALK TO BEACH AND HARBOUR....Streets very dirty in Marseilles (not the hotels fault)

Room Tip: oven and washing machine required also balconies to be cleaned
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  • Stayed: August 2017, travelled as a couple
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Thank F4129NOgaryc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ludivine G, Directeur général at Citadines Castellane Marseille, responded to this reviewResponded 31 August 2017

Thank you for your valuable feedback. We are sorry to hear of your unhappiness during your recent stay with us. Thank you for giving us the opportunity to address your concerns. We are sorry about the missing cleaning of the balcony, please be ensure that we will coordinate actions with staff concerned to avoid this occurs again. For stained carpets, it is quite difficult to keep them clean during busy summer period despite a daily internal cleaning as well as a very deep cleaning by a special company several times a year. All our teams members are able to speak english, even though some of them might be more fluent than others. We hope to be able to welcome you again and have another opportunity to serve you better.

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5 - 9 of 257 reviews

Reviewed 1 July 2017

Good place to be with family. Very good and kindly staff members and allways they are ready to help. Apartment was light and modern. We think that we come again on next month with my family to have a good holiday again.

  • Stayed: June 2017, travelled with family
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Thank ville_ruonakoski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
priscillapons, Front Office Manager at Citadines Castellane Marseille, responded to this reviewResponded 4 July 2017

Hello and thank you for your feedback which will be shared with the team at Citadines Marseille Castellane. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again.
Regards,
Priscilla - Front office manager

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Reviewed 30 June 2017

The property looks quite old and not too clean on the outside (but isn't everything in Marseille old & dirty?). The hallway looks very tired too. But once we got into the room, it's quite a surprise. The unit is quite spacious and has plenty of sunlight. We got a 1-bedroom unit; it has a kitchen with cooking wares & everything. We drove and parked in the underground lot for $15/day and there were plenty of spaces (some reviews stated that there was no space available; I guess we must have come at a non-busy time). There's no house keeping (it costs an extra $25).Metro station is 10 min walk away. Old Port is 25 min walk. The neighborhood may look unsafe but I think it's ok to walk at night (of course I always take precautions when walking at night anywhere). We stayed out late and walked back to the hotel at 1am and felt perfectly safe. Check in and check out were quick. We didn't get there until 4:30am but we called in advance, so they left the key with the night security guy. We called the number posted outside of the entrance, the security guy came out to open the door, gave us the key, and it was quick.
I definitely would stay at this property next time we're in Marseille.

Room Tip: optional $25 for each house cleaning call so only use it when you need to.
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  • Stayed: June 2017, travelled with family
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1  Thank neurocrine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
priscillapons, Front Office Manager at Citadines Castellane Marseille, responded to this reviewResponded 4 July 2017

Dear Guest,

Many thanks for your kind comments and feedback.
It's always a pleasure to hear that guests are satisfying about our residence and our facilities.
We hope welcome you again in the near future.
Regards,
Priscilla - Front office manager

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Reviewed 29 May 2017

good located between beach and vieux port. bed was very comfortable. not high class hotel, but for the price i paid very good. the rooms are big enough and with balcony. a lot of useful things are included like hairdryer, kitchen stuff etc.

  • Stayed: May 2017, travelled solo
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Review collected in partnership with this hotel
Thank 944ramizp
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priscillapons, Front Office Manager at Citadines Castellane Marseille, responded to this reviewResponded 2 June 2017

Hello,

Thank you very much for your feedback. We glad to hear that you enjoyed your stay with us.
Hope to see you again !
Regards,
Priscilla - Front office manager

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Reviewed 18 May 2017 via mobile

A short walk or a one stop metro ride to vieux port. Good breakfast and courtyard to eat outside when the weather is nice. Rooms also have balconies which is appreciated. I found the pillow to be hard but that's personal. No extra pillows are given. Very clean and functional.

Stayed: May 2017, travelled with friends
1  Thank bchrysos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 22 May 2017

Dear Guest,

Many thanks for your kind comments.
We were delighted with your feedback regarding your recent stay.
Thank you once again for your support and we look forward to welcoming you back to Citadines Marseille Castellane in the near future.

Yours sincerely,
Priscilla Pons - Front office manager

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Additional Information about Citadines Castellane Marseille

Address: 60 rue du Rouet, 13006 Marseille, France
Region: France > Provence-Alpes-Cote d'Azur > Bouches-du-Rhone > Marseille > Castellane
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #23 of 131 Hotels in Marseille
Price Range: €54 - €92 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Citadines Castellane Marseille 3*
Number of rooms: 97
Reservation Options:
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Also Known As:
Citadines Hotel Marseille

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