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“I didn't want to leave! Amazing staff, great location”

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Hotel Vertigo - Vieux Port
Certificate of Excellence
Reviewed 8 March 2017

Easy to get to and right in the heart of Vieux Porte, the staff make this place welcoming and relaxed and this seems to keep the visitors calm and friendly.
The staff are well trained and confident and the running of the hostel was as smooth as I've seen anywhere.
Everything was clean and in order but maybe parts of the building itself are not the most aesthetic or well laid out.
Where the building has been equiped as a hostel it can not be faulted.
The style and decoration was also very tastefully done.
I hope to return soon.

Room Tip: You don't stay in a hostel because you like the room but as far as i could tell every room looke...
  • Stayed: March 2017, travelled solo
    • Value
    • Cleanliness
    • Service
Thank Stu G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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8 - 12 of 202 reviews

Reviewed 1 March 2017 via mobile

Excellent location, clean room and spacious.
All the front desk people were friendly but august in particular is most helpful.
Met lovely lady in this hostel and have been dating since then. All in all perfect and memorable stay.
Thanks guys.

Stayed: January 2017, travelled solo
Thank Prem C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2017 via mobile

Well connected, all the major attractions are easy to reach from the hostel. Equiped shared facilities, some of the rooms can be a bit echoey. Recommended for a stay when in Marseille. Bring your own lock for the safes.

Stayed: February 2017, travelled with friends
Thank Johan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 February 2017 via mobile

THE GOOD: Location, probably, it's location is what this hostel stands out. Near the port and the Notre-Dame-de-la-Garde. There's also a Lidl store in the next street (left side)

THE BAD: Small kitchen, and you also to take the stairs to your room. Pretty old building, but the room is nice (5-bedroom). The receptionists were helpful and nice, but based on my experienced, I can really tell that some were not pure in being nice to their visitors, like, they are just doing it because it's part of their duty. It's kinda phony and not genuine for me. I'm sorry, but I don't want to sugarcoat my experienced with the place I stayed in. Like I just want to be honest. So that it can also help both sides in the future of what to improve.

(Attached were some of my photos in the hostel and in Marseille)

OVERALL RATINGS:
Location - 5/5
Price - 3/5
Hospitality - 2/5
Cleanliness - 3/5
Security - 4/5
Hostel Experienced - 3/5

Stayed: December 2016, travelled solo
Thank Jun Mar P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 January 2017

It is safe, the staff is friendly and the place in clean. You have locker, 2 plugs in near your bed. The public space of the hostel is pretty nice, in both blocks.
The location is superb and probably the biggest selling point of this hostel, you can walk to the basilica on hill very easily. 3-5 mins to Vieux Port. Proximate to supermarkets and cafes.

Though breakfast is included don't expect too much, they provide drinks, cereal and bread only, no ham or egg. And the big problem is there is no heating in the room, really freezing at night during my stay in January.

Room Tip: Don't expect great view. You can only expect street view but it is not noisy at all.
  • Stayed: January 2017, travelled solo
    • Value
    • Location
    • Service
Thank LAP L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
remy v, Gérant at Hotel Vertigo - Vieux Port, responded to this reviewResponded 25 January 2017

Hi,
Sorry you were cold, you should have come to tell us though. Of COURSE we have heaters in the room and we can choose a temperature for every single room. If you don't let us know, we cannot do anything about it. We also have 24h reception, so even in the middle of the night, we could have done someething about it.
Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Vertigo - Vieux Port

Address: 38 rue Fort Notre Dame, 13007 Marseille, France
Region: France > Provence-Alpes-Cote d'Azur > Bouches-du-Rhone > Marseille > Opéra
Amenities:
Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #2 of 47 Speciality Lodging in Marseille
Price Range: €27 - €65 (Based on Average Rates for a Standard Room)
Number of rooms: 25
Official Description (provided by the hotel):
Voted the best hostel in France for 2011 by Hostelworld customers! As for Vertigo Centre that opened in 2007 , you can find the feeling of a second home here. We're located in the Old Port area, walking distance from beaches, bars, clubs, the central market and the famous Notre Dame church. We offer charming two-, three-, four-, five- and six-bed rooms. All of our dorms are very clean and equipped with comfy wooden bunk beds, private shower and toilet facilities. The five- and six-bed dorms are equipped with two private bathrooms. Every room in our hostel is carefully designed and decorated by local artists according to the unique character of each room. Our building was renovated from two typical buildings which makes for a modern cosy atmosphere, while at the same time it has the feel of a typical Marseillean house. We offer a ton of free amenities, such as breakfast, Wi-Fi, linen, a fully-equipped kitchen with free spices, city maps, personal travel info, use of our travel guidebooks, luggage storage, book swap and a valuables safe at reception - all for free! Our friendly, caring and multi-lingual staff are here 24hrs a day to answer all your questions. We'll try our best to make you have a memorable stay in our hostel and in Marseille. And of course there's no curfew, no lockout and no stupid rules! We'll make sure that you feel like you're home here. After you have been either on the road all day, or walking around in the city, you'll be able to relax in our cosy and friendly common areas, have a drink, talk and make friends. ... more   less 
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