We were booked into this hotel by my sister who had paid over 6 months in advance. When we arrived we were told that the room was not paid for so we had to pay again. After a quick swim, we starting to notice around the pool were substandard, no water in the foot wash, an underwater pool light on top of the pool surround, in general a messy area.
The room was dirty, paint missing, tiles falling off etc TV not working, an iron with damaged cable.
After being in the room for an hour we decided to leave and find an alternative hotel.
We did get one of the two payments refunded, still waiting for the original payment.
This experience has dented our trust with Best Western.
Never and I repeat never again Best Western Hotels.More
- Free Wifi
- Free Parking