We were incredibly disappointed with our stay at the Hotel Helvetique. Yes, the location is good, but the rooms are nothing to write home about, the communal areas small, uninviting and in dire need of refurbishment, and nothing really seemed to work properly.
We probably would have accepted all of that because the staff were friendly enough and it was so easy to access everything, except on our 2nd night the room we were staying in leaked water from the room above. It was a triple room so two of us were asked to move into another room while the leak from above our room was fixed. The following day we returned to the hotel to find that someone from the hotel had taken all our personal belongings from the new room we'd been moved into, shoved them into bin bags, and moved them back into the original room! This gross invasion of privacy was incredibly upsetting, and there was no apology from the hotel. Despite emailing management to complain about the way we were treated, we didn't receive a response. And to top it off - the leak hadn't even been fixed! It continued to drip into the room once we'd been moved back.
Totally disgusting and unacceptable service that almost ruined was otherwise a lovely holiday. I definitely wouldn't recommend this hotel - there are so many other lovely hotels nearby, go for one of those!More
- Free Wifi