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Reviews (518)
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All reviewshotel crillontrain stationgreat locationold townbottled watercroissantsbreakfast roomlittle extrasrecommend this hotelthe main shopping streettwin roompain au chocolatreasonable sizeplace massenaclose to shopshear everythingwell located hotel
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Reviewed 12 February 2016

We booked a room in the summer for a long weekend. The Hotel is located in the centre of Nice, a short walk away from the old town and the beach and therefor perfect to stroll around and do some sightseeing.

The staff at the Hotel was super charming and helpful. We got great recommendations for restaurants and places to visit and Emmanuelle and the girl in the reception were very attentive and great to chat with. The room we had was a bit small but considering the price and the location it was perfect for a few days.

  • Stayed: July 2015, travelled as a couple
    • Location
    • Rooms
    • Service
Thank 2016Sarah17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crillon06, Directeur général at Hotel Nap by HappyCulture, responded to this reviewResponded 7 March 2016

Dear Sarah,

We are delighted that you enjoyed staying with us. Our team is entirely dedicated to serving our clients and assist them in any possible way.

Hope to welcome you again in renovated Crillon hotel***,

Best regards,

Christine Stenger
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 February 2016

WE only stayed here for 1 night, but staff were very helpful allowing us to get to room early. Very clean hotel, breakfast very good, comfy beds, good bathroom.
Located just off the main shopping street and around 10 minutes easy stroll to beach.

We will stay here again.

Room Tip: Hotel has lift. We had room on 3rd floor which was quieter.
  • Stayed: January 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Chrissie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crillon06, Responsable relations clients at Hotel Nap by HappyCulture, responded to this reviewResponded 7 March 2016

Dear Chrissie,

Thank you very much for your warm feedback. We are very happy to satisfied you and make your stay with us comfortable.
We will be very happy of welcoming you in hotel Crillon for your future trip to Nice.

Kind regards,

Christine STENGER
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2016

The location of the hotel is excellent with quick access to old Nice or the Train station. The single room I stayed in was actually quite spacious Bathroom and shower cubicle were fine but the room itself was really gloomy . Not welcoming at all. Got bitten a few time by mosquitos on second night.( Maybe bathroom door was open that night). The most impressive thing about the hotel was the friendliness and politeness of the staff. Would stay there again if I knew the rooms had been redecorated. Overall it was good value for the price I paid.

  • Stayed: January 2016, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank NickBeck999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crillon06, Responsable relations clients at Hotel Nap by HappyCulture, responded to this reviewResponded 4 February 2016

Thank you very much for sharing your experience with us.
We are currently under renovation, and hope you discover the new decoration a next time.

Kind regards

C.Stenger
Manager

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Reviewed 10 January 2016

The Hotel is very central, at arrival and during almost all our stay, the stuff was very helpfull and nice ( Olga and Emmanuel) always full of advices and recomandations to visit Monaco, Eze, Cannes etc.Thank you indeed for your help and time!
All the rest was very poor: breakfast, no choise and very sad! Coffee , but only decaffeinated? was offered sometimes at reception( it was refused WHY???, by the manager friday morning- she said go to breakfast room!!!- very rude and unpleasant for the manager)
Good luck!

  • Stayed: December 2015, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Karl G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crillon06, Directeur général at Hotel Nap by HappyCulture, responded to this reviewResponded 4 February 2016

Dear sir,
Thank you for sharing your experience on Tripadvisor.
I'm sorry for your dissatisfaction with our breakfast buffet, but be aware that our breakfast Machine offers coffee and decaffeinated.
Your comments help us to improve ourselves, our priority is the satisfaction of our customers.
Hoping to welcome you next time for a better experience.
Kind regards
C.Stenger
Manager

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Reviewed 8 January 2016

Please find below my complete feedback of 5 nights in this hotel :
-unprofessional & not acceptable attitude from the hotel receptionist (man) (familiar behaviour and form, disparaging remark, and address as «tu» instead of as «vous» form)
-bed not made, bath towels not changed the 1st of January 2016 (I had to make the bed with new bed sheets by myself, and regarding the old bed sheets the hotel receptionist will suggest us to put them in the corridor/on the floor and using the expression “balance ça là !” = “drop that here!”)
-duvet cover with bloodstain (see pic in attachment)
-room never cleaned for the 5 nights – I had to return the mattress by myself due to a Mattress's hollow and generating dust (dust on the floor & the phone from the check-in date to the check-out date)
-regular sewage odours coming from the bathroom, and disturbing during each night.

  • Stayed: January 2016, travelled as a couple
    • Cleanliness
3  Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crillon06, Directeur général at Hotel Nap by HappyCulture, responded to this reviewResponded 4 February 2016
Google Translation

Cher client,
C’est attention que j’ai pris connaissance de votre commentaire et je suis navrée par cette mauvaise expérience et vous présente toutes mes excuses.
Nous nous sommes rencontrés lors de votre départ à la réception de l'hôtel, vous m’aviez fait part de vos désagréments, et je vous ai fait un geste commercial sur votre facture en dédommagement.
Sachez que des mesures ont été prises pour éviter ces désagréments, notre priorité reste et restera toujours la satisfaction de notre clientèle.
Par ailleurs, vous m’avez également écrit par le biais de votre société et je vous ai apporté une réponse.
Nous espérons malgré cela, vous accueillir une prochaine fois dans notre établissement pour une meilleure expérience.
Bien cordialement,
Christine STENGER
Directrice

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