Small hotel, family owned with very comfortable rooms. Our room was actually on the main floor (11) as the steps are very steep and circular. Breakfast was the usual European selections and very good, her son does the baking, croissants were wonderful. Excellent restaurants close by and in the middle if a beautiful city and no traffic, we walked there from our ship. Definitely stay there again. This is not a resort and it has been a hotel for nearly 200 years, Yes it does have heat and A/C but no elevator.