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All reviews train station separate lounge area sitting room two double beds garden view sister hotel old town walled city rooftop pool sliding door huge room paper cups busy road superior room perfect location the ground floor main road
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Reviewed 26 September 2017

A friend had stayed here and loved it. The location is good and were leaving on the train the next day.
We were "upgraded" to a ridiculously large two-bedroom, two-floor suite. Had we known, we would not have gotten two rooms.
First problem: no air-conditioning. We were sweltering and, of course, there are no screens on the windows so when we opened them, we were infested with mosquitos. Evidently, the air-conditioning is turned off in September - no matter how hot it is outside.
The beds were hard as rocks.
The icing on the cake was that when we tried to leave our room in the morning, were were locked in! A locksmith had to be called to let us out. The front desk lady was calm but completely uninterested or unconcerned regarding the situation. We were on the third floor. What if there had been a fire? A heart attack? Any emergency? Zero apologies from anyone, and the locksmith said the locks do this from time to time and need to be replaced every two or three years.
After a rushed breakfast (which was excellent, I will say), we made it to our train on time.

Room Tip: Next to train station, but surprisingly very little noise.
  • Stayed: September 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
3  Thank Christina W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DIRECTION-AGH-CSL, Responsable relations clients at Avignon Grand Hotel, responded to this reviewResponded 29 September 2017

Dear Madam,

I wish to present our apologies for the inconvenience caused related in your comment.
This is does not reflect our quality of service. I am sincerely confused about this unfortunate experience. Please believe that it is not something common in our habits.
Your comments have been transmitted to the manager to remedy to this kind of issues.
I hope to have the opportunity to gain your confidence back should your travel plans bring you to Avignon again.
Kind regards
The Direction

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2017 via mobile

Stayed here one night on our road trip

Nice rooms and very helpful staff. Not a great view from the hotel

We did not eat at the hotel as there was so much choice in the town

Heather was incredibly helpful and had som great tips. Many thanks

Stayed: September 2017, travelled with friends
1  Thank probbins2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DIRECTION-AGH-CSL, Responsable relations clients at Avignon Grand Hotel, responded to this reviewResponded 29 September 2017

Dear Guest,
Thank you so much for your positiv comment, we are very satisfy to learn that you enjoyed your stay in the Avignon Grand Hôtel. It's very important for us to propose to our guest a very good experience in Avignon.
We look forward to welcoming you back very soon.
With our best regards,
The Direction

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2017 via mobile

Horrible no air conditioning the room was so hot and stuffy didn't get any sleep. They turn off their air conditioner in September so bad luck if it's warm and they are not accommodating
Don't stay here find somewhere else if you want a comfortable night sleep

Stayed: September 2017, travelled as a couple
1  Thank joannedouge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DIRECTION-AGH-CSL, Responsable relations clients at Avignon Grand Hotel, responded to this reviewResponded 29 September 2017

Dear Madam, Dear Sir,
Thank you very much for taking the time to write a comment on Tripadvisor following your recent stay with us.
I would like to extend my most sincere apologies for the inconveniences that you experienced in the hotel.
I sincerely do regret that we did not live up to your expectations.
we hope that you will give a second chance on the occasion of your next visit in Avignon.
Kind regards,
The Direction

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2017 via mobile

It's 9:15 at night and the temperature outside is 19 degrees but it's still sweltering hot in my room. Management have turned off the cooling, and won't reinstate it, so I'm it looks like I'm facing an unpleasant evening. Booked in for 3 nights, and tomorrow will be 29 degrees so really not impressed!

Stayed: September 2017, travelled solo
2  Thank Dianna L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DIRECTION-AGH-CSL, Responsable relations clients at Avignon Grand Hotel, responded to this reviewResponded 29 September 2017

Dear Guest,
Thank you for posting your comment on Trip Advisor .
We are very sorry to hear about theinconvenience occurred during your stay.
Please accept our sincerest apologies about the situation.
Do not hesitate to contact us directly to organise another stay with the best conditions.
Kind regards,
The Direction

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2017

Stayed here for 6 nights. As many reviews have said, the rooms are spacious but the furniture is oh so dated and the bed uncomfortable. Shared the room with many mosquitoes and didn't get any sleep for couple of nights. No atmosphere in the lobby area although the reception staff are friendly and helpful. Just as well we planned a lot of trips and spent very little time in the hotel.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank LMike2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DIRECTION-AGH-CSL, Responsable relations clients at Avignon Grand Hotel, responded to this reviewResponded 29 September 2017

Dear Madam, Dear Sir,
Thank you very much for taking the time to write a comment on Tripadvisor following your recent stay with us.
I would like to extend my most sincere apologies for the inconveniences that you experienced in the hotel.
I sincerely do regret that we did not live up to your expectations, be sure that all points noted will be fixed
we hope that you will give a second chance on the occasion of your next visit in Avignon.
Kind regards,
The Direction

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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