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Reviewed 23 September 2017 via mobile

Horrible no air conditioning the room was so hot and stuffy didn't get any sleep. They turn off their air conditioner in September so bad luck if it's warm and they are not accommodating
Don't stay here find somewhere else if you want a comfortable night sleep

Stayed: September 2017, travelled as a couple
1  Thank joannedouge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DIRECTION-AGH-CSL, Responsable relations clients at Avignon Grand Hotel, responded to this reviewResponded 29 September 2017

Dear Madam, Dear Sir,
Thank you very much for taking the time to write a comment on Tripadvisor following your recent stay with us.
I would like to extend my most sincere apologies for the inconveniences that you experienced in the hotel.
I sincerely do regret that we did not live up to your expectations.
we hope that you will give a second chance on the occasion of your next visit in Avignon.
Kind regards,
The Direction

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2017 via mobile

It's 9:15 at night and the temperature outside is 19 degrees but it's still sweltering hot in my room. Management have turned off the cooling, and won't reinstate it, so I'm it looks like I'm facing an unpleasant evening. Booked in for 3 nights, and tomorrow will be 29 degrees so really not impressed!

Stayed: September 2017, travelled solo
2  Thank Dianna L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DIRECTION-AGH-CSL, Responsable relations clients at Avignon Grand Hotel, responded to this reviewResponded 29 September 2017

Dear Guest,
Thank you for posting your comment on Trip Advisor .
We are very sorry to hear about theinconvenience occurred during your stay.
Please accept our sincerest apologies about the situation.
Do not hesitate to contact us directly to organise another stay with the best conditions.
Kind regards,
The Direction

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2017

Stayed here for 6 nights. As many reviews have said, the rooms are spacious but the furniture is oh so dated and the bed uncomfortable. Shared the room with many mosquitoes and didn't get any sleep for couple of nights. No atmosphere in the lobby area although the reception staff are friendly and helpful. Just as well we planned a lot of trips and spent very little time in the hotel.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank LMike2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DIRECTION-AGH-CSL, Responsable relations clients at Avignon Grand Hotel, responded to this reviewResponded 29 September 2017

Dear Madam, Dear Sir,
Thank you very much for taking the time to write a comment on Tripadvisor following your recent stay with us.
I would like to extend my most sincere apologies for the inconveniences that you experienced in the hotel.
I sincerely do regret that we did not live up to your expectations, be sure that all points noted will be fixed
we hope that you will give a second chance on the occasion of your next visit in Avignon.
Kind regards,
The Direction

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2017

This is not at the level of a 4 star hotel. We had several problems with our stay. First, our room was full of mosquitoes. Between 2 of us we had 12 bites before our second night was over. When we called to tell them, they said they had no other rooms. After further persistence they said they "just had a cancellation" so we moved to the room. The second room on the ground floor had a sewage smell in the bathroom that was nauseating. I just shut the door and fell asleep...on an extremely wiry uncomfortable bed. When we went to checkout they said we hadn't paid yet, when we had prepaid. They found our paperwork finally and all was settled and we left. Overall, the rooms were big but dated. The staff was overall very pleasant, but we would not recommend this hotel.

  • Stayed: September 2017, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank StaceyT1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DIRECTION-AGH-CSL, Responsable relations clients at Avignon Grand Hotel, responded to this reviewResponded 29 September 2017

Dear Guest,
Thank you very much to take some of your time to share your opinion with us after your stay at the AVIGNON GRAND HOTEL.
Your comments have been transmitted to the manager to remedy to this kind of issues.
Please accept our sincerest apologies for the inconvenience you encountered.
We stay at your disposal for another stay with us with the best conditions.
Sincerely yours,
The Direction

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Reviewed 16 September 2017 via mobile

The hotel is next to the local train station and a fifteen minute walk to the Popes Palace. If you are lucky enough to be greeted by Heather at the front desk you will be rewarded with great tips regarding Avignon. The rooms on the first floor facing the court yard are super. The rooms seem like a mini apartment. You have a refrigerator , and hot water. The bed is quite comfortable. The buffet breakfast has healthy choices. The swimming pool on the roof though small is nice. A very pleasant stay.

Stayed: September 2017, travelled as a couple
Thank Estell S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DIRECTION-AGH-CSL, Responsable relations clients at Avignon Grand Hotel, responded to this reviewResponded 29 September 2017

Dear Guest,

We thank you for having chosen the AVIGNON GRAND HOTEL, and for having taken the time to share your experience by writing on this website.
We are very delighted to see that you enjoyed your stay in Avignon. It's a big satisfaction for us, to read your good experience at the hotel.
We hope that we will have the pleasure to welcome you again.

Kind regards,
The Direction

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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