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All reviews new section modern wing rooftop pool older part plane trees old building beautiful building superior room the main street lovely hotel historic hotel separate toilet train station inner courtyard rooms are large within the walls excellent location
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21 - 26 of 1,042 reviews
Reviewed 9 August 2018 via mobile

We had stayed at the hotel for three nights while we were staying in Avignon. The hotel seemed good it was a nice historic building with a good location, the restaurant which was great we tried the first night. During my time there I had the worse nights sleeping of my life, the air conditioning was hardly useful. The bar that they spoke about was never manned when we wanted a drink. Overall it was ok for a few nights but I probably wouldn’t stay again.

Stayed: August 2018, travelled with family
1  Thank Erin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2018

It was literally once a religious cloister, now converted into a hotel. The courtyard has been maintained so all the rooms used to be the monk’s rooms. But the renovations have been extensive – there are tiny lifts at all four corners, separate toilets and bathrooms had been installed, central air-conditioning installed, and lamps, light switches and outlets put in. You know priests no longer live here since there’s an electronic safe, a minibar, a wall-mounted swiveling TV, a coffee maker, and a modern roomkey entry system. But they’ve kept the original windows with wood shutters which are from 4 feet from the floor all the way to the high ceiling. Ditto with the terra cota red tile floor. The woodwork and cabinetry are very basic and there’s hardly any décor on the walls save for one small 3 x 5 feet rug. And we did wish they had some complementary drinking water and wine glasses available.

It’s right inside the walled old city about 100 meters down the main Rue de Republique from the gate then 50 meters left. So it's quite convenient since you have access to everything inside the walled city. There’s supposed to be parking at the back but we’re here during the Avignon July Festival so they blocked all the access roads and we were forced to lug our luggage from the front gate. There were about three people in the front desk and all of them acted very helpful and professional – kudos to them esp Heather.

We had a problem with the air-conditioning – it kept turning on and off so it didn’t cook sufficiently. But the front desk staff tried hard – and even brought up an extra fan to help us sleep the first night. The next day, it was repaired – at least the ac no longer turned off and on but we suspect that the rooms really never get very cool so good thing they left the fan in the room. The corridors are wide with the same red tiles and wall décor is similar – small carpets on the walls.

Breakfast is decent – you had scrambled eggs, bacon, you could boil eggs, toast bread, and they had jams, cold meat cuts, cheeses, butter. We loved the standalone coffee makers but the best was the fresh squeezed orange juice, and there were several bottles all at once. We did wish they had more veggies. You could also choose between table outside or inside.

A major complaint was the presence of security personnel at the door who were always asking if we were going to the hotel and if not, they’d inspect your bags. That’s because the courtyard was available to the public. Which also meant that we could only access the hotel parking at the back by going first to the front then crossing the dirt-floor courtyard rather than using the corridors of the hotel. That was quite inconvenient.

It reminded us of the Paradors in Spain. All the rooms have a view of the courtyard.

  • Stayed: July 2018, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank JGR001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2018

We stayed at this hotel as part of a tour through Provence. We found the building has the potential to become an outstanding hotel for a unique experience. Unfortunately, this is not the case.
We got a room in the old building. It was very clean, but lacked style and decoration. It was very basic. Our friends who were given a room in the new building were also dissapointed with it.
The hotel is understaffed. We wanted a drink in the bar, but we had to call someone from the front desk to help us. Unfortunately, the telephone in the bar was malfunctioning.
The restaurant is in a hallway. It is a pity that the hotel is not using one of its potentially excellent spaces to create a restaurant with character. Instead, all the tables are lined up in a boring arrangement.
On the positive side, the staff was very nice, the building is very quiet, the food in the restaurant was very good (including breakfast) and it is easy to imagine the monastic life that happened within those walls.
The experience was rather disappointing. We hope someone with some budget, good taste and enough pasion takes over this property.

Room Tip: I would rather stay in the old building. It was more character.
  • Stayed: June 2018, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Luisfersando
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2018

The location is great, walking distance to everything, close to station. 4pm check in is too late and we had to wait hours and then they were extremely slow. Friendly helpful staff. Check your room for stairs before going to it. I had to change rooms twicem the first room had a spiral staircasem there was no way I could get up them. The second room had stairs up to the door and then stairs up to the bedroom. Staff didn't offer to help at all, so I finally got a room with no stairs, after 3 trips and 1 hour of walking around getting lost, its a confusing, beautiful old building. Breakfast was really great. Bed was very comfortable.

Stayed: June 2018
Thank rosepw123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2018 via mobile

The location is great. So is breakfast. The rooms in the old part of the building are good.
But beware: the rooms in the newly-built part are just dreadful, furniture literally falling apart. Bathrooms and decor ludicrous.
Worst of all: zero service - I forgot an item in my room, wrote an email and never received a response. Breakfast in the garden? Staff being too lazy to apply tablecloth . . .

Stayed: July 2018, travelled with family
Thank Stefan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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