We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“An authentic taste of Southern France”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Grand Hotel Nord-Pinus
Ranked #30 of 56 Hotels in Arles
Reviewed 10 October 2017

My wife and I have been visiting this hotel for more than 20 years and, unlike many other hotels in France, it still retains the character that made us want to return after our very first visit. If you like glitzy luxury hotels then this is not for you but if you want to immerse yourself in the real atmosphere of Arles then this is definitely the place. Located right on the old main square, you step out of the hotel straight into the restaurants, bars, cafes and shops - it couldn't be more conveniently situated. Inside, however, it is quiet, cool and full of old French charm with some wonderful antique posters of bullfighters and memorabilia of celebrated past visitors. The bedrooms are a good size, comfortable and well equipped without being an identikit of hotel rooms you can find in any modern city. We were very surprised to read some of the reviews criticising the staff as we found all of them helpful, attentive and interesting to talk to about not only Arles but life in general. If I had to sum up this hotel in three words it would be "old world elegance" - and there's too little of this around these days.

Room Tip: Best views are at the front facing the square
See more room tips
  • Stayed: September 2017, travelled with friends
    • Location
    • Rooms
    • Service
Thank Lyngweeny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nord-Pinus_Arles, Responsable réception at Grand Hotel Nord-Pinus, responded to this reviewResponded 17 October 2017

Madame, Monsieur,

Thank you so much for your time.
You are a relief for us not only because of your nice comments but also because you are the best example of what a relationship is : an exchange between people.
It happens that the connection does not work, we regret it but we are so delighted that it worked with the 2 of you.
Merci

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (188)
Traveller rating
Traveller type
Time of year
Language

1 - 5 of 188 reviews

Reviewed 7 October 2017 via mobile

We've stayed, my wife and me, two nights at Nord Pinus. The hotel, all and all, was less than average: Front desk was often abandoned, towels were thin as kitchen towels, toilets in our room were a niche in the bedroom, breakfast poor and not ready on time and so on.
But that didn't make it a terrible experience. What did was the staff. To be specific - the front desk lady, named Christina. We couldn't approach the hotel by car (barrier on road, gps lost etc.), We were tired and confused, and the lady was the exact opposite of what you'd expect a front desk to be - patronising, sarcastic and zero service oriented. We shall never stay there again (we considered leaving, but it was nonrefundable), and we recommend - stay away.

Stayed: October 2017, travelled as a couple
Thank Dannnny_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nord-Pinus_Arles, Propriétaire at Grand Hotel Nord-Pinus, responded to this reviewResponded 12 October 2017

Dear Mr Inbal,
I am Anne Igou,, owner of the hotel Nord-Pinus.
The city center of Arles became pedestrian and thus makes it access difficult, recurring for numerous guests .
Christina (which works at the Nord-Pinus since15 years) tried to inform you at best about the way to be followed, what is never simple by phone especially in a former city center
We understood well your difficulties and your irritation after a difficult route
Christina made all which is possible and for you be pleasant even upgraded you
You thus benefited of a Superior room to the price of the double room initially reserved.
We hope that everything will be better for a next visit, therefore, it is always better to book your place in our Garage (as stipulated on all the sites, the reservation of the garage is must be made before the arrival), what allows us to give you by the confirmation the best way to reach the hotel and avoid so useless inconveniences
Best regards,
Anne Igou

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2017

A very good central location can't compensate for a dark and gloomy place that is tired, overpriced and lacking in facilities and service. The breakfast experience is the worst I've encountered - breakfast doesn't start till 8 am and takes half an hour to be served a basket of bread, fruit, and coffee. Find somewhere else.

  • Stayed: August 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Joseph M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nord-Pinus_Arles, Responsable réception at Grand Hotel Nord-Pinus, responded to this reviewResponded 16 September 2017

Dear Madame, Monsieur,

We thank you for your time and comment.
We regret that you did not appreciate your staying but we are surprised by your description of the breakfast that includes
fresh orange juice
fresh fruits
Actimel yogourt
Croissant + pain au chocolat
2 kinds of fresh bread
hot drinks unlimited.
We would be delighted to welcome you another time to show the "clear side" of our place.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2017

We were surprised that the hotel was as grand as we had expected. Staff is very small. Room was basic. It is a good location, close to everything. On a square that has many restaurants and bars. At certain times, the hotel is blocked by car and the hotel has to send someone to meet you and guide you with an access pass to the hotel's parking about two blocks from the hotel.

  • Stayed: July 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Tom B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2017

We spent one night in this hotel and really liked it : location, decoration, spirit...

Don't expect a five stars hotel with full service but if you like typical, real, comfortable, original hotel (even the parking) go there !!!

  • Stayed: July 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank deny67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Arles hotels
0.3 km away
Hotel Jules Cesar Arles MGallery Collection
0.2 km away
Hotel du Cloitre
Hotel du Cloitre
#10 of 56 in Arles
214 reviews
0.3 km away
Hotel Particulier
Hotel Particulier
#20 of 56 in Arles
221 reviews
Show Prices
Show Prices
Show Prices
0.2 km away
Hotel De L'Amphitheatre
0.3 km away
Hotel Spa Le Calendal
8.7 km away
Villa Regalido
Villa Regalido
#1 of 8 in Fontvieille
255 reviews
Show Prices
Show Prices
Show Prices

Been to Grand Hotel Nord-Pinus? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Hotel Nord-Pinus

Address: Place du Forum, 13200, Arles, France
Region: France > Provence-Alpes-Cote d'Azur > Bouches-du-Rhone > Arles
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Room Service Wheelchair access
Hotel Style:
#6 Luxury Hotel in Arles
Price Range: €183 - €434 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hotel Nord-Pinus 4*
Number of rooms: 26
Official Description (provided by the hotel):
Small hotel with Old World Charm in building dating from 1850; restaurant; multilingual staff; located in city center. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Ebookers, Expedia, Travel Republic (UK), Booking.com and Hotels.com so you can book your Grand Hotel Nord-Pinus reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hotel Nord Pinus
Grand Hotel Arles

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing