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Reviewed 15 September 2017 via mobile

We stayed here for 3 nights as part of a coach tour of France. The hotel was well equipped and our room was clean and uncomfortable. However the restaurant is appalling, our food was cold, and even after several complaints from members of our party there was little improvement. There weren't sufficient staff and even if the food started off hot by the time the staff got around everyone it certainly arrived cold. Breakfast was similarly chaotic with cold cooked food, coffee machines breaking down and supplies consistently running out with delays in replenishing them. A decent hotel badly let down by its restaurant and bar prices which are astronomical.

Date of stay: September 2017
Trip type: Travelled as a couple
Thank JaneFairnie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yoann P, General Manager at Novotel Aix en Provence Beaumanoir Les 3 Sautets, responded to this reviewResponded 20 September 2017

Thanks for this feed-back somehow tarnished by your experience in our restaurant.
Please accept my apologies for the quality of service you have been facing during your stay.
It is definitely not reflecting our quality of services in the restaurant. I will share and enhance your comments with my team to improve these aspects.
With regards to the breakfast or the restaurant menu, we apply the brand standards in terms of items and prices.

Once again thank you for sharing your comments with us and I look forward to regaining your trust during another stay,

Best Regards,

Y.PERRIN
General Manager
Novotel Aix-en-Provence.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2017

Very helpful staff in a hotel well laid out for wheelchairs and with good access to downtown Aix-en-Province. Restaurant staff were particularly helpful. Unfortunately the room condition and cleanliness were among the worst I have encountered, furthermore the cleaners did only a cursory clean leaving garbage containers un emptied

Date of stay: September 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Robert G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yoann P, General Manager at Novotel Aix en Provence Beaumanoir Les 3 Sautets, responded to this reviewResponded 21 September 2017

Thank you for taking the time to share your comments.
It was a pleasure accomodating you during your journey in Aix-en-Provence.

Even thought spacious, I am aware our rooms are not up to the new Novotel design.
However, thanks for highlighting some major points: the friendliness of our devoted staff who is keen on offering the best "feel welcome " and services to our guests.

We will be looking forward to receiving you again soon in Aix-en-Provence.

Best regards, 

Y.PERRIN
General Manager
Novotel Aix-en-Provence

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Reviewed 3 August 2017

the hotel sold to me and my 2 friends a double room with a master bed and 2 camp beds as a triple room (our request was for a triple room with separate beds)... in fact, this was a double room for a family with a child; using all 3 beds we remained without space for laying our luggages; there was no wardrobe for our clothes, only 6 coat hangers; there was only one plugg for charging our mobiles and bateries for the cameras; each time we asked for changing the towels, people in reception were confused we were asking for 3 pairs of towels; we changed our keys 3 times because of their demagnetization; each morning we paid different prices for the coffees; walls very thin and we heard all our neighbours with children running in the room after midnight; hotel close to the highway but far from the city center - lucky us there was a bus near the hotel till the city center - the hotel was the only minus in my stay in Provence

Date of stay: July 2017
  • Trip type: Travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank Carmen_Serbanescu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2017

The hotel is quiet, event though it is positioned just alongside the A8 motorway. You do not noice any noice from the traffic. Rooms are clean, well maintained and the staff is friendly. The garden is nice with an pool and a large terrace for the restaurant. A open air breakfast gives you a lovely morning. We stayed for 3 days and would like to come back when we are in these parts of Provence again.

Date of stay: July 2017
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Atle_2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2017

We recently stayed here for three nights and we were thoroughly pleased with the experience. First of all, we arrived by car and the hotel is a few blocks from the Autoroute so we didn't have to navigate through the city. The city bus to the center stops one block away and the bus runs regularly and the bus stop explains the tickets, cost etc. Everyone at the front desk was cheerful and always available to help or answer questions. The restaurant was quite good with outdoor seating and prompt service.
Most important the room was good sized and very clean. Air conditioning worked well and there were plenty of electrical outlets for all of our gadgets.
Aix is a wonderful place to visit and to use as a base for visiting the area. There is no doubt we will choose the Novotel on our next visit.

Room tip: Our pool view was nice.
Date of stay: July 2017
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
5  Thank Richjjohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yoann P, General Manager at Novotel Aix en Provence Beaumanoir Les 3 Sautets, responded to this reviewResponded 31 July 2017

Thank you so much for taking the time to share your comments with regards to your stay at the Novotel Aix-en-Provence.
As you mentionned, our establishment have a "somehow" look of resort, with really nice outdoor areas to enjoy sunny days in Provence and also a good base to visit the region with easy access to the center and major sightseeings of the region.

Our team was delighted to make everything running smooth and proud to be able to assist you in the best ways.

Meanwhile, and on behalf of our entire team, thank you again, we cannot wait to receiving you again soon in Aix-en-Provence.

Yours sincerely,

Y.PERRIN
General Manager
Novotel Aix-en-Provence

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