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Novotel Aix en Provence Beaumanoir Les 3 Sautets
Ranked #28 of 69 Hotels in Aix-en-Provence
Reviewed 31 October 2017

I stayed in this hotel when I was in the area on business in May.

The location of this hotel is fantastic for access to the motorway network as it is just off of junction 31 of the A8. It is a little bit far from the centre of the town if you are looking for somewhere in Aix-en-Provence but it is ideal for a base.

The staff at the hotel are very friendly and did everything that they could to make the stay as comfortable as possible. From check in to check out they were always on hand for anything that was needed.

The rooms at this hotel were very comfortable, clean and very well maintained. I had a few great nights sleep which I was staying here.

The food at this hotel was very tasty and the portion sizes are very good. You will not be looking for the local takeaway after you have eaten at this hotel.

A great hotel.

  • Stayed: May 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Thomas R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yoann P, General Manager at Novotel Aix en Provence Beaumanoir Les 3 Sautets, responded to this reviewResponded 8 November 2017

Thank you so much for this great feed-back.

I am delighted you made most of your stay at the hotel and enjoyed all the aspects of your journey.

I am also very proud you felt the conviviality and professional attitude of our team members.

I will be keen on having you with us again soon for an upcoming journey in Aix-en-Provence.

Best regards

Y.PERRIN
General Manager
Novotel Aix-en-Provence

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1 - 5 of 564 reviews

Reviewed 15 September 2017 via mobile

We stayed here for 3 nights as part of a coach tour of France. The hotel was well equipped and our room was clean and uncomfortable. However the restaurant is appalling, our food was cold, and even after several complaints from members of our party there was little improvement. There weren't sufficient staff and even if the food started off hot by the time the staff got around everyone it certainly arrived cold. Breakfast was similarly chaotic with cold cooked food, coffee machines breaking down and supplies consistently running out with delays in replenishing them. A decent hotel badly let down by its restaurant and bar prices which are astronomical.

Stayed: September 2017, travelled as a couple
Thank JaneFairnie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yoann P, General Manager at Novotel Aix en Provence Beaumanoir Les 3 Sautets, responded to this reviewResponded 20 September 2017

Thanks for this feed-back somehow tarnished by your experience in our restaurant.
Please accept my apologies for the quality of service you have been facing during your stay.
It is definitely not reflecting our quality of services in the restaurant. I will share and enhance your comments with my team to improve these aspects.
With regards to the breakfast or the restaurant menu, we apply the brand standards in terms of items and prices.

Once again thank you for sharing your comments with us and I look forward to regaining your trust during another stay,

Best Regards,

Y.PERRIN
General Manager
Novotel Aix-en-Provence.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2017

Very helpful staff in a hotel well laid out for wheelchairs and with good access to downtown Aix-en-Province. Restaurant staff were particularly helpful. Unfortunately the room condition and cleanliness were among the worst I have encountered, furthermore the cleaners did only a cursory clean leaving garbage containers un emptied

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Robert G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yoann P, General Manager at Novotel Aix en Provence Beaumanoir Les 3 Sautets, responded to this reviewResponded 21 September 2017

Thank you for taking the time to share your comments.
It was a pleasure accomodating you during your journey in Aix-en-Provence.

Even thought spacious, I am aware our rooms are not up to the new Novotel design.
However, thanks for highlighting some major points: the friendliness of our devoted staff who is keen on offering the best "feel welcome " and services to our guests.

We will be looking forward to receiving you again soon in Aix-en-Provence.

Best regards, 

Y.PERRIN
General Manager
Novotel Aix-en-Provence

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2017

the hotel sold to me and my 2 friends a double room with a master bed and 2 camp beds as a triple room (our request was for a triple room with separate beds)... in fact, this was a double room for a family with a child; using all 3 beds we remained without space for laying our luggages; there was no wardrobe for our clothes, only 6 coat hangers; there was only one plugg for charging our mobiles and bateries for the cameras; each time we asked for changing the towels, people in reception were confused we were asking for 3 pairs of towels; we changed our keys 3 times because of their demagnetization; each morning we paid different prices for the coffees; walls very thin and we heard all our neighbours with children running in the room after midnight; hotel close to the highway but far from the city center - lucky us there was a bus near the hotel till the city center - the hotel was the only minus in my stay in Provence

  • Stayed: July 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank Carmen_Serbanescu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2017

The hotel is quiet, event though it is positioned just alongside the A8 motorway. You do not noice any noice from the traffic. Rooms are clean, well maintained and the staff is friendly. The garden is nice with an pool and a large terrace for the restaurant. A open air breakfast gives you a lovely morning. We stayed for 3 days and would like to come back when we are in these parts of Provence again.

  • Stayed: July 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Atle_2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Aix en Provence Beaumanoir Les 3 Sautets

Address: rue Marcel Arnaud | Résidence Beaumanoir, 13100, Aix-en-Provence, France
Region: France > Provence-Alpes-Cote d'Azur > Bouches-du-Rhone > Aix-en-Provence
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#16 Luxury Hotel in Aix-en-Provence
Price Range: €69 - €119 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Aix en Provence Beaumanoir Les 3 Sautets 4*
Number of rooms: 102
Official Description (provided by the hotel):
The 4-star Novotel Aix-en-Provence Beaumanoir is situated 5 minutes from the center of Aix-en-Provence, close to the Aix Arbois TGV station, Marseille Provence Airport and major highways. The hotel has 102 rooms, a restaurant, bar, 8 meeting rooms, private car park, free WIFI, shady terrace and outdoor swimming pool. This Novotel hotel is ideal for business travel as well as trips to Provence as a couple or with the family. ... more   less 
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Also Known As:
Novotel Aix En Provence Beaumanoir Les 3 Sautets Hotel Aix-En-Provence
Aix-En-Provence Novotel

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