One night visit for the Aix Festival. The hotel is perfectly located, though the entrance is oddly on the first floor of a palais of sorts. Heavily carpeted and dark, the entrance and public areas are uninspiring and depressing without any windows. The room was nice and bright (we had a room called "Eau") with tiled floors, with a great terrace overlooking the Cour Mirabeau.
The design is oddly modern and not well thought out, with open shower and bathroom (separate toilet). Though not my taste, the room was good, with quality bedding, and it was clean.
What was disappointing was the management's reaction to our noise complaint. There was public works directly outside our balcony, with drilling and street work from 1am to 6am. The hotel was well aware of this scheduled public work and did not give us advance warning, though they had many opportunities to do so. Our complaint was dismissed with a we-upgraded-your-room-you-should-appreciate-that shirty attitude, and that was that. Four star hotels should do better than that.More
- Free Wifi