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Reviews (1,132)
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Reviewed 4 December 2017 via mobile

Really great hotel. Spent 4 weeks there in 2017 (May 2 weeks, August 2 weeks) and then recommended to a family member who then spent a week there in September. Great service from Vikesh and the rest of the team on reception, in the restaurant, by the pool, as well as the room service team. Polite, friendly and helpful all round. Location couldn’t be better. Any problems, and they sort them out as best they can and as fast as the can. All with the reassurance of the Sofitel brand.

Stayed: August 2017, travelled solo
Thank LondonScottish1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ElisabethMendes, Manager at Grand Hotel Roi Rene Aix-en-Provence Centre - MGallery By Sofitel, responded to this reviewResponded 19 December 2017

Dear Guest,

We are so delighted to receive your positive review about your stay at the Grand Hôtel Roi René MGallery by Sofitel.

Your thought is a magnific source of encouragements for all of our staff. We will share your positive remarks with all of them.

We hope to have the opportunity to welcome you again.

Elisabeth MENDES - Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2017

I have stayed in the hotel for one night during November and I very much enjoyed it. The room is very comfortable, clean. The space is well used. Bathroom was modern and I appreciated the L'Occitane en Provence cosmetics. It is located very close to the center and it has a nice outdoor heated swimming pool (open during May-October). I highly recommend the hotel.

  • Stayed: November 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank Rina_24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ElisabethMendes, Manager at Grand Hotel Roi Rene Aix-en-Provence Centre - MGallery By Sofitel, responded to this reviewResponded 13 December 2017

Dear Guest,

We are really glad that you enjoyed your stay at the Grand Hôtel Roi René MGallery by Sofitel.

It is always a pleasure to receive positive feedback. We strive continuously to deliver you the best services.

We hope to have the opportunity to welcome you again.

Elisabeth MENDES - Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2017 via mobile

Excellent stay as usual, the staff are always helpful, esp Vikash on the front desk.
Air conditioning is turned off during winter, which makes the rooms too hot at night. Otherwise hard to fault the hotel.

Stayed: November 2017, travelled on business
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ElisabethMendes, Manager at Grand Hotel Roi Rene Aix-en-Provence Centre - MGallery By Sofitel, responded to this reviewResponded 30 November 2017

Dear Guest,

We would like to thank you for your positive comments about your stay at the Grand Hôtel Roi René MGallery by Sofitel.

It's a real pleasure to read that you felt warmly welcomed. We will share your compliments with our staff.

We hope to welcome you again.

Elisabeth MENDES - Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2017

I have travelled to Aix this year for 8 weeks and booked into the MGallery Roi' Rene, it is very close to the main part of town 5 minutes walk, easy for food drinks.

Staff are always very helpful, Vikash at reception always goes out of his way to help you with whatever you ask, great service from him and the other staff.

Sabrina in the dinning area is very efficient and sets up a great breakfast I enjoy the Burch muesli and various fruits and yogurt

All in all a very comfortable place to stay for a long stay, highly recommend it

  • Stayed: November 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank BizTravelDarwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ElisabethMendes, Manager at Grand Hotel Roi Rene Aix-en-Provence Centre - MGallery By Sofitel, responded to this reviewResponded 30 November 2017

Dear Guest,

We would like to thank you very much for your comments about your stay at the Grand Hôtel Roi René MGallery by Sofitel.

We are really proud to know that your visit in our establishment was pleasant and positive for you. We will share your positive remarks with our team.

The staff and I hope to welcome you back.

Elisabeth MENDES - Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 November 2017

Very good hotel, all reception staff are very friendly (especially Vikash)
room is good, clean, enough space, beds are also perfect.
Restaurant staff are also very friendly
the only downside is that your car must also pay for overnight (20 euros).

  • Stayed: November 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank Abdelhalim A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ElisabethMendes, Manager at Grand Hotel Roi Rene Aix-en-Provence Centre - MGallery By Sofitel, responded to this reviewResponded 29 November 2017

Dear Guest,

We would like to thank you for sharing your positive comments about your stay at the Grand Hôtel Roi René MGallery by Sofitel.

We are really glad to know that your stay was positive and pleasant for you and that you felt warmly welcomed. We will share your compliments with our team.

We hope to welcome you again.

Elisabeth MENDES - Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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