This hotel was a great disappointment. The hotel confirmed via email before our trip that we had booked a Superior Double Room which was a room with a balcony and lounge, however they did not give us this room when we arrived we were put in a classic double (basic) room. When we asked for the room we booked they told us that they had given it to someone else and that there was no difference in the room types at all, even though we paid for what was called a Superior Double Room which was more expensive than a Classic Room. Their justification was that the rate was very good and that the room they gave us was fine. The owner was also very rude and unapologetic.
The hotel rooms overlook a garden and a noisy kitchen which stay open until quite late and opens early again as the restaurant is at the front of the hotel on the busy main street.
There was no food or drink in the mini bar at all. The light fittings were falling apart, the toilet flusher was broken and there is no stand up shower, only a bath with a hand held shower which you have to hold while you try to bathe.
The rooms looked far batter on the website than they did in reality. Generally the place is run down and messy with broken furniture dumped on the balcony which overhands the courtyard.
We were told the hotel parking was full and so had to park 3 blocks away and pay 30 euros (even though the hotel quoted a different price to this).
We could not wait to leave and forfeited our second night's stay to go early to our next destination. This is not worth it and was a stark contrast to the rest of the lovely and friendly places we stayed in France.
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- Also Known As:
- Bastide Du Cours Hotel Aix-En-Provence