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1 - 6 of 430 reviews
Reviewed 3 October 2020

We certainly weren’t expecting a five star hotel, but we would expect to have a functioning room. The auto check in is very convenient and worked well, but there the problem started. We were assigned room 21. Judging by the number of vehicles in the car park, the hotel was nowhere near full, so I cannot understand why a room with a broken shower and a front door with a dodgy locking mechanism was made available to customers. With no human on site we were unable to request a room change.

Date of stay: October 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with premiereclasse.com - Louvre Hotels Group
Thank IanChaps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denys Esteban, Directeur général at Premiere Classe Honfleur, responded to this reviewResponded 11 October 2020
Google Translation

Cher Client,
Je vous remercie de nous avoir fait un retour concernant votre séjour. Etant dans une démarche d’amélioration constante, les avis de nos clients sont les bienvenus. Nos chambres et l’équipement qui les composent sont de taille standard à notre catégorie d’établissement super économique. Nous remonterons votre commentaire à notre service technique. Nous avons toujours du personnel sur le site, mais pour le voir, il faut tout simplement passer aux horaires d'ouverture de la réception.
En espérant vous revoir dans notre établissement.
Cordialement,
Denys E.
Directeur

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2019

A nice hotel in a nice location, but is not as good as other Premiere Class hotels. The bedding was old, frayed and had holes in it. See picture. Only one towel per person was supplied, so none for hands or shower matt. The shower head needed to be changed. There is no shower holder, so you must hold the nozzle while you shower. We asked to change room, but the receptionist said all their rooms were like that. The hotel needs a complete upgrade. It has free parking and is located beside several cafes and restaurants and is convenient for the town. Good value out of season, but too expensive for summer in it's cureent condition.

Room tip: Insist on a room with a shower nozzle holder.
Date of stay: December 2019
    • Sleep Quality
    • Rooms
    • Service
1  Thank Graham H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denys E, Gérant at Premiere Classe Honfleur, responded to this reviewResponded 28 December 2019
Google Translation

Cher Client,
Nous vous remercions de nous faire partager votre vision de notre hôtel. Nos chambres et l’équipement qui les composent sont de taille standard à notre catégorie d’établissement super économique. Votre retour en tant que client nous permet tous les jours de nous améliorer.
En espérant vous revoir dans notre établissement.
Cordialement,
Denys E.
Directeur

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 December 2019

We'll, what you pay is what you get. We've payed for a cheap room, near the city and that was exactly what we get. I've had really low expectaions, considering some reviews on this page, but it really wasn't that bad. Room is indeed small but it was very clean. Free parking outside is a plus. There is also a McDonalds just across the street and some grocery stores nearby.

Date of stay: September 2019
    • Rooms
    • Cleanliness
    • Service
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denys E, Gérant at Premiere Classe Honfleur, responded to this reviewResponded 9 December 2019
Google Translation

Cher Client,
Nous vous remercions de nous faire partager votre vision de notre hôtel. Nos chambres et l’équipement qui les composent sont de taille standard à notre catégorie d’établissement super économique. Votre retour en tant que client nous permet tous les jours de nous améliorer.
En espérant vous revoir dans notre établissement.
Cordialement,
Denys E.
Directeur

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2019

Really helpful staff, considering my French is worse than school boyish, they really helped out, they where happy/polite, they wanted to help. Breakfast was basic, but plenty of it and fresh. Room clean/tidy, instructions in French/English, cant fault it

Date of stay: June 2019
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with premiereclasse.com - Louvre Hotels Group
Thank dgy493
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denys E, Gérant at Premiere Classe Honfleur, responded to this reviewResponded 4 July 2019
Google Translation

Cher Client,
Nous vous remercions de nous faire partager votre vision de notre hôtel. Votre retour en tant que client nous permet tous les jours de nous améliorer.
En espérant vous revoir dans notre établissement.
Cordialement,
Denys E.
Directeur

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2019

Very poor hotel. Outdated unkempt rooms. Landings to rooms has torn plastic runner which is really slippery when it rains. Reception closes at 7 p.m. and that is the only access to the breakfast room which is the only place to sit and talk to friends unless they all sit in the very outdated, rooms. Shower aprox 80 cms diameter, sink brown and cracked, heater rusty. Could only walk between bed and toilet sideways.

Room tip: don't go to this hotel
Date of stay: June 2019
  • Trip type: Travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Billett1910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denys E, Gérant at Premiere Classe Honfleur, responded to this reviewResponded 11 June 2019
Google Translation

Cher Client,
Nous vous remercions de nous faire partager votre vision de notre hôtel. Nos chambres et l’équipement qui les composent sont de taille standard à notre catégorie d’établissement super économique. Notre réception ferme à 21h et non pas 19h. Votre retour en tant que client nous permet tous les jours de nous améliorer. J’espère que ma réponse est à la hauteur de vos attentes.
Venez profiter gratuitement de notre WIFI (entre 30 et 40 go dans chaque chambre) en vous connectant à « Premiere Classe Fibre » !
N’hésitez pas à nous suivre sur notre page facebook.
En espérant vous revoir dans notre établissement.
Cordialement,
Denys E.
Directeur

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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