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All reviews air conditioning beautiful hotel sea view high ceilings five star beautiful room main dining room piano player smoked salmon movie stars film festival up to date service was impeccable enjoyed my stay spent one night top floor within easy walking distance
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Reviewed 10 June 2018

In the course of a grand voyage from Paris through Normandy to Brittany and back we spent a night at the Le Royal Deauville. We booked an ocean view room and to be clear, the hotel is not on the ocean - it's located across the street from the ocean. The initial impression was not a positive one - the lobby to check in is in the back of the hotel but there is only one small sign pointing away from the front but no sign letting you know where to turn.

The hotel is gorgeous and the main areas are just beautiful. The bar is quite nice with a good selection of snacks. There is no restaurant for dinner.

We finally did find the place to check in and the valet parking people and front desk staff couldn't have been nicer. The room was spacious and nicely decorated, with a lovely veranda looking out to the water. However, as with so many hotels in France there was no air conditioning and there is only a thick comforter so no way to just have a light covering. Luckily it was still cool at night and we slept with the veranda door open.

The appointments in the room were disappointing for a hotel in this price range. Only instant coffee with plastic cups. Though there was a nice vanity area and tub, the shower was a small plastic prefab stall and the commode and bidet (does anyone still use those??) took up most of the shower room.

The breakfast was 37Euros each and we skipped it, preferring to eat at a wonderful cafe in Deauville.

This is probably the nicest hotel in Deauville, but for the cost some of these minor details really should be improved.

Deauville by the way is a wonderful little town and shouldn't be missed!

Room Tip: Ask for a higher floor for unobstructed ocean view.
  • Stayed: June 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Lynn-in-Chapel-Hill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cyril_CASABO, Directeur général at Hotel Barriere Le Royal Deauville, responded to this reviewResponded 15 June 2018

Dear guests,

We would like to thank you for taking the time to share your last experience with the Royal Barrière.

We are sorry to read that your stay has not lived up to your expectations and wish to present our sincerest apologies.

We are sorry to see that your first impression of the Royal was not the best. Our establishment is indeed located a few steps from the beach of Deauville but a street separates us actually.

We have forwarded your remarks to our bar who thank you warmly. Unfortunately you have not had the opportunity to discover our restaurant, Le Côté Royal, available for breakfast as well as dinners.

Regarding the facilities in your room, we take good note of your remarks, they were shared to our housekeeping service and will be a source of improvement for us.

We hope that you will renew your trust in order to provide you with a higher quality of service and equipment, and thus make you discover a different image of the Royal Barrière.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2018

After spending a couple of days in Paris with my girlfriend, we decided to take a weekend trip to Normandy. She suggested the Hotel Barriere Le Royal. It was a 5-star with great reviews. As we planned the two hour drive to arrive at check-in time, a little disappointed to find out the room was not ready. They did treat us to a few cocktails in the bar for our wait. Around 4pm, we finally got settled. The staff (front, bar, parking) were all tops. The room had an amazing view of the water. We booked the room with included breakfast, it had everything you could want. Service in the restaurant was a little slow, waited 5-10 minutes for a simple coffee (they seemed a little overwhelmed with all the people). Planning another stay this summer, great romanic weekend.

Room Tip: We were on the second floor, we took the stairs each time, so much faster than the elevator.
  • Stayed: April 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank mikewowens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cyril_CASABO, Directeur général at Hotel Barriere Le Royal Deauville, responded to this reviewResponded 30 May 2018

Dear Sir,

We appreciate your comments regarding your stay at Royal Barriere Deauville. It is always a pleasure to receive positive feedback.

I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation.

Thank you again for sharing your experience, and we look forward to serving you in the future.

Sincerely,

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Reviewed 14 May 2018

This hotel could be the location for an Agatha Christie novel. Drapes, brocade, high ceilings, piano player in the lounge, comfortable room, OK restaurant.

There are a lot of employees walking around but it is not clear how many of them are serving guests. Delivery of our cases to the room was a bit slow as was the service in the bar. Despite two 'greeters' there seemed to be only one person serving drinks.

So, a nice hotel in a good location that gets most things right but service is a bit ragged at the edges.

  • Stayed: May 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Mark O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cyril_CASABO, Directeur général at Hotel Barriere Le Royal Deauville, responded to this reviewResponded 17 May 2018

Dear Sir

We firstly thank you for taking the time and share your feedback after your recent stay at the Hotel Barriere Le Royal Deauville.
We are extremely surprised and disappointed to read that you had the feeling that our staff has been unhelpful.
We ensure you that the comfort and well-being of our clients is essential for every member of our teams, we are at your disposal to deliver an experience and not a simply Hotel stay.
It was not the case for you and we would like to apologize on behalf of the team if you finally had this impression which is definitely not the way we think and work.
We do hope that you will come back at the Hotel Le Royal, and let us share with you a better experience,

Best Regards

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Reviewed 23 March 2018 via mobile

A disappointing 5 star. Totally outdated, but worse no daily maintenance, a total rundown.
In the room only
- cheap dirty metal bin
- damaged furniture
- dirty and damaged wall paper
- loose fabrics on wall
- dirty and old towels
- scratched toilets seat
- stained upholstery
- the safe so old that you couldn’t see anymore the last line of figures
- cherry on the cake heater broke!! No hot water for 2 days
The sad thing in this is the hotel had been closed for a few months and nothing has been done for the spring reopening
The GM did not even bother to buy a new batch of towels
Extremely hard to get the reception concierge in the phone, cannot get through them actually, you have to go down
I understand that the GM is not all powerful to launch a full refurbishment, that the owners have to give the green light, but it is his duty to deal with small things he can easily do like changing the toilets seat which was a disgrace as totally scratched being so old or cleaning the yellow curtains of the breakfast restaurant which are SO dirty that they are grey with dust.
He clearly failed in his mission.
Good luck to all of you staying at this hotel, refurbishment is planned in 1 year!
So the bubbles are NOT for the facilities nor the amenities, the hardware is an absolute 0 for a 5 star.
The bubbles are for the software only, all for the staff, patiently apologizing, explaining the difficult situation they have to face in their daily tasks. They are very brave and professional in facing their angry guests, and I witnessed many of them.
Culinary team and room service clearly deserve 5 bubbles! Excellent service, so much comfort in the food that I didn’t get from the room. Room service staff were warm and engaging, they all deserve better than this.
I appreciate the gesture of the Chief of reception who waived off my room service bill, a nice commercial gesture and very professional but can not compensate for the poor experience and lack of involvement from the GM.
I pity the staff to have to bear all this for 1 more year and deal with guest complaints.
It is damaging the brand, damaging the idea international guests have of French 5 star hospitality. A shame.

Stayed: March 2018, travelled solo
2  Thank OnTheRoad68Again
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2018

We stayed here as part of a company trip. We were told the hotel opened earlier than normal to accommodate my company. Our room was quite nice and faced the beach so we had beautiful sunsets and beach views. The hotel is quite grand in that old European way; very beautiful. We found the staff very unhelpful and snotty, from the front desk to the bellman to the wait staff in the restaurant. As a result, we spent as little time as possible actually at the hotel. Other than for company events and breakfast (which was included), we ate elsewhere. We hung out at other bars in Deauville where we weren't treated like lepers. This was the only place in spending 2 weeks in France where we encountered the disdain that the French are famous for treating american's with. Literally, the ONLY place. For that reason alone, I would not return to this hotel or recommend it to others.

  • Stayed: April 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Luv2Travel4Golf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cyril_CASABO, Directeur général at Hotel Barriere Le Royal Deauville, responded to this reviewResponded 11 January 2018

Dear Sir

We sincerely thank you for taking the time and share your feed back after your recent stay at the Hotel Barriere Le Royal Deauville. We are extremely surprised and disappointed to read that you had the feeling that our staff has been not unhelpfull and appear as "snotty". We ensure you that this is absolutely not the way we think, work and welcome our clients. It has never been either...The Royal is an iconic property where so many clients from France and other countries loved for its magnificent soul and the attention we dedicate to our customers. ...Most of the time, our great customers are thanking us for our generous courtesy...We are here to host people and deliver them an experience and not just a Hotel stay.
It was not the case for you and I would like to apologize on behalf of the team if you finally had this impression which is definitely not the way we think and work.
We wish you a prosperous Happy New Year.
Regards
Cyril Casabo
General Manager

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