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All reviewsfree mini barnespresso machineoval windowsdeluxe roomhuge showercomfortable bedrobes and slippersrain showerexcellent hotelrecommend this hotelold townloved this hotelcar parkingthe main squarechristmas marketminute walkmodern hotel
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Reviewed 30 October 2017

Booked for weekend for 3 (2 adults, 1 child) in one room. Very comfortable bed; quiet; central location; good breakfasts. Huge shower. Good towels and accoutrements. Couldn't fault it. Wouldn't bother looking for anywhere else on returns trips - which there will be because Lille is a lovely town.

  • Stayed: October 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank reluctantvoyager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 October 2017

This place was a huge disappointment after the reviews on the site. The entrance is shabby, the seats in the lobby are cheap, too low and extremely difficult to get in and out of. It is impossible to get a taxi in a reasonable amount of time and it is too far away from the two train stations. There are no bathtubs in the better rooms and the sheets are very scratchy. No feather pillows available.Nice touch is a minibar with beverages and snacks, as well as Nespresso machine. Food in restaurant is very average and the choice is extremely limited.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank HerveVDS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhyHotel, Directeur général at Best Western Premier Why Hotel, responded to this reviewResponded 30 October 2017

Dear Bonny B.,

I would like to thank you for taking the time to share your experience.

On behalf of our team, I wish to apologize for not having exceeded your expectations. Your satisfaction is very important to us, and we will use your feedback to make improvements to make sure we have a better experience for our future guests.

I am glad you enjoyed our complimentary mini bar and Nespresso machine.

I'm really sorry to read that you think our lobby is “shabby”.
All the materials have been chosen with precision and in collaboration with local artists and craft workers. Tiling, wallpaper, lights... all these parts to make you enter into our vintage universe. Our seating are from the famous "Mobilier de France, 1925" brand and often awake touching memories in our customers’ minds.

I sincerely apologize for the delay of your driver, the traffic in Lille in the morning is very complicated; do not hesitate to ask us for your taxi the night before to optimize your trips.

Besides, we tried to find any solution to make your stay better; by proposing to you a room with a bathtub and bringing you feather pillows.
Our receptionists are our best ambassadors if you wish in the future to have more details on an establishment do not hesitate to contact them directly.

Finally, I'm sorry the food did not please you. The Room Service Menu proposes three starters, seven dishes, three desserts and a dish of the day. The Chef offer a fresh cuisine, made minute with dishes renewed according to the season.


Once again please accept my sincere apologies.


Best regards,


Najat L.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2017

Stayed 4 nights. Very comfortable. Buffet Breakfast expensive used cafe across road. Handy for Metro. Lots of eateries in area. Visit Tourist office for map of area and places to visit. English speaking staff, very friendly. Popular place at lunch time but no dinner in evening. Had room on 6th floor, very quiet. Did not like modern wedge shaped sink in bathroom, very slow draining, water lying in sink for a while, not nice when sharing.

Stayed: October 2017
Thank mas5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 October 2017

The rooms are a fair size for Europe but like others there was nowhere but the ground to put our suitcase. There was a very tippy bench in our room which we obviously didn’t end up using. The bathrooms are nice and the service is good. It’s walking distance from the train station and from the attractions. If you’re coming off the train the sidewalks are a little bumpy and it’s not obvious that there’s a hotel (we walked right by it) but the hotel itself is new and thus quite clean. The rooms are cute (I especially loved the wallpaper in the halls and stopped on every floor to see what they had )

Stayed: October 2017, travelled on business
Thank GBeaulieu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2017

If an overnight stop-over is what you need in Lille, then this hotel would be fine, but any longer and I'm afraid that, like us, you'll be living out of your suitcase. We were here for four nights as a base to visit Flanders and the drawer/hanging space for clothes is frankly ridiculous. There is almost none. That's a pity, as the rooms are stylish and well presented, with otherwise good amenities, and the reception staff are friendly and efficient.

The hotel is well located, a short walk from the main sqaure and restaurant area, although Lille itself isn't so much a destination in itself, but a means to explore elsewhere. We had a hire car, and so for example were an hour from lovely Ghent, and around the same to Ypres.

We only had breakfast, which is buffet style and quite comprehensive really, and it's of a good standard. However, a full 30 mins before breakfast officially ends the staff stop replenishing plates, cutlery, and glasses, and the breakfast items such as fruit juice are not topped up. The result is that you have to ask, which is met with a less than friendly attitude. Not really what the seasoned traveller will expect.

In short then, fine for one night but look elsewhere for longer.

  • Stayed: July 2017, travelled with family
    • Value
    • Rooms
    • Service
1  Thank JiggeredSkiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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