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“Rubbish”
Review of Laduree

Laduree
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Ranked #2,233 of 18,475 Restaurants in Paris
Cuisines: French
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Restaurant details
Dining options: After-hours, Breakfast, Delivery, Reservations
Neighbourhood: Champs-Élysées
Description: Ladurée is to pastry and macaroons what Mozart is to music: indispensable. David Holder, Chairman of Ladurée and his father Francis Holder, founder of Holder Group opened in September 1997 a new Ladurée at 75 Avenue des Champs Elysees, recreating the refined atmosphere of the Rue Royale in one place, a symbol of "the art of French living." You will be fascinated by this timeless hotel of the style of Napoleon III, a refined and authentic place located on the most beautiful avenue in the world. On the ground floor, the ", the glass "Eiffel" and terrace have a showcase on the Champs Elysees. On the first floor a series of rooms dedicated to the muses of the time "Paeva", "Castiglione", "Matilda" as well as the Library and the Chocolate which offer different atmospheres reconstituted in the Second Empire style by the decorator Jacques Garcia.
Reviewed 6 April 2018

oh boy this place has gone down.

I used to love this place, unfortunately it has gone so down which is unbelievable, I love their store in Harrods, , everything is nice, and everytime Iwas in Paris I used to pay them a visit for brunch .

this time they failed big time, ordered the usual brunch and eveything was rubbish, they gave me a stone hard croissant which wasnt edible . I mean common how can you serve that rubbish to your customers, Paris is the city of croissants and champs elysees is the crown jewel of Paris, this should be a SIN

do not recommend , waste of money, Rubbish Rubbish Rubbish

    • Value
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Thank ILoveEatingFood123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laduree_Paris, Gérant at Laduree, responded to this reviewResponded 4 weeks ago

Dear customer,

We are sorry to know your visit was not match to your expectations. But we can assure you that our first wish is to make our customers satisfied so, the quality of our services is preserved and we are continually trying to improve our services.

Our croissants are made with the best raw materials and artisanal know-how in order to deliver you gourmet tastings.

We are aware that you can not like all our products but, however you can say that it is “rubbish”. Our products are very appreciated by our customers.

By hoping to make you discover our new pastries collection,
Best regards.

Arnaud Z.
Operation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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24 - 28 of 3,216 reviews

Reviewed 5 April 2018

This is my third visit in Paris and Laduree. The first two times I was in Laduree were very pleasant. This time around, it was a horrible experience. I was seated at the outdoor area, and there were 3-4 staff around but it took them 10 minutes before I was attended. Then another 20 minutes before my bottled water arrived. Then another 20 minutes before my sandwich arrived, At this time, I was ready for the check, but of course I had to wait 20 minutes. Then I gave cash, and of course another 20 minutes before my change. There were only 3 other tables with patrons. Overall, horrible. I say just buy the macaroons and run.

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Thank GU96910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laduree_Paris, Gérant at Laduree, responded to this reviewResponded 4 weeks ago

Dear guest,

We are truly sorry to see you are disappointed of your last visit. Of course, it is unacceptable to wait as much as you waited during the service.

We are doing our best to offer you a great experience with a quality service, charming atmosphere and savory dishes. And we do apologize for this inconvenience. We are setting up correctives actions in order to improve our service.

We hope to receive you soon to offer you a great experience.
Best regards.

Arnaud Z.
Operation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018

The experience takes you back in time. The service is excellent, however the food is average. The desserts are exquisite!

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Thank AnaLu M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laduree_Paris, Gérant at Laduree, responded to this reviewResponded 4 weeks ago

Dear guest,

Thank you for sharing your experience.

We are glad to know you appreciated your Ladurée experience. We are doing our best to deliver you a great moment with our wonderful dishes and a quality service.

All our recipes are made with premium quality products in order to deliver you gourmet tasting. We hope to receive you soon!

Best regards.

Arnaud Z.
Operation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018 via mobile

Not important so much to visit this place, service is not good, you can waite for a long time. Desert is good, but it's possible to find the same at another place more cheaper and without waiting.

1  Thank Elena-Barbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laduree_Paris, Gérant at Laduree, responded to this reviewResponded 4 weeks ago

Dear guest,

Thank you for sharing your experience.

We are sorry that your visit at Ladurée Champs-Elysées did not match your expectation. Your experience does not represent the image of Ladurée.

At Ladurée, we are doing our best to offer you a great experience with a quality service, charming atmosphere and wonderful dishes. All our products are made with premium quality products in order to deliver you the best experience. The quality justifies our prices.

We hope to see you soon!
Best regards.

Arnaud Z.
Operation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018

Stop by at Laduree in between exploring the magnificent Champs Elysees to grab a wonderful cup of hot chocolate and to savour their pastries and macaroons. Service is good and the you cannot beat the experience of indulging in your favourite delicacies on Champs Elysees. A must visit even if to grab a macaroon and an eclair !

    • Value
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Thank manasi c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laduree_Paris, Gérant at Laduree, responded to this reviewResponded 4 weeks ago

Dear guest,

Thank you for sharing your experience.

It is a pleasure to know you appreciated so much our macarons and delicacies. We are using the best products in order to offer you a wonderful culinary experience.

Expect to see you soon!
Best regards.

Arnaud Z.
Operation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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