Ok so here are my complaints and after then I will explain what the manager said when I emailed him with them. 1. When I booked I paid for breakfast but was told at the front desk that I didn't, then on the last day I was informed that I did indeed pay for breakfast. 2. I booked it because it said free internet in the rooms but it only worked 10% of the time. 3. Mouse in our room that ate through our powerbars that were in the bottom of my backpack, my wife and I live in China and had them sent to us from the states for the trip.
My wife emailed the manager after we left because the lady at the front desk was worthless when it came to helping this situation. Response to my wife regarding the problems 1) you paid for breakfast I don't know why you didn't get it, 2) we fixed the internet, and 3) you shouldn't of had food in your room. Not one time did he say they were sorry for what happened.
So we were out $30 for powerbars and $30 for breakfast, oh we did get it the last day but they shouldn't call it a continental breakfast because all it was was bread and yogurt.More
- Free Wifi
- Pool
- Visit hotel website