This is such a beautiful hotel with elegant decor, and it's one of the most stunning in design that I've ever seen. Still, my stay was very disappointing. I'll start with the good parts. The bed is very comfortable. The staff is friendly and they give a welcome gift of French plums, which were sweet, both in taste and gesture.
Now, the bad parts:
1. Ice box room: I got to my room and it was an ice box, think 10 degrees C (or 50 F). It was so cold that I couldn't stay in the room long. I asked multiple people how to raise the temperature on the old thermostat, and they all gave me different answers. Finally, I seemed to find a way because I felt the room getting warmer.
I left for a cruise on the Seine in a knee-length dress and walked around until past midnight, and I wasn't cold. As soon as I got back to the hotel, the room was freezing cold. They had adjusted the temperature again. It was late so I readjusted the thermostat again, and prayed the room would get warmer. It barely did.
2. No hot shower water: The sink had very hot water, but the shower did not. The handle was turned to 50, which I assumed was Celsius. In Celsius, the water would be scalding hot, but the water was barely warm. It was the quickest shower of my life. I also considered using the sink water to shower.
3. No shower door: To make matters worse, the shower had no door or partition (see my photo), so I was now showering in cold water amidst the ice box room. I was very careful and faced outward, and water still got everywhere on the floor. Later, I checked and other bathrooms have a glass partition.
4. Noise: I fell asleep after an hour of shivering from the cold. I was so cold that I didn't even want to get out of bed to use the bathroom. The following morning at 6am, I woke up to a ton of street noise, even though my room faced inward, and from 9am to 1pm, there was construction in an adjacent room.
5. Check-in and check-out: Each took 20 minutes, even though 3 people were at the desk. The process is incredibly slow and for comparison purposes, the Astotel Opera and Saint Petersbourg took less than 5 minutes. Fortunately, I moved to those 2 hotels because Le Grand did not have rooms the following days.
6. No phone service: I tried calling the front desk multiple times to figure out the room temperature, to change one of the hand towels that reeked of cologne, and to get a tube of toothpaste. No one ever picked up. Later, I tried calling room service to order a quick bite. Again, no one picked up.
I thought about mentioning all this at check-out, and I did bring up the shower door, but check-out was already so slow that I did not want to hold up others. Now, I'm sitting here writing this with a cold, which started 24 hours after my stay. My two-week Europe trip started at Le Grand and it literally ruined the rest of my trip.
- Official Description (provided by the hotel):
- The InterContinental Paris Le Grand, opened during the reign of Napoleon III, is located in the very heart of the city: across the street from the Opéra Garnier, close to some of the best-known Parisian attractions, world-famous department stores and the wonderful Place Vendôme. The hotel contains 470 rooms, all richly decorated in the colours of the Opéra, and a warmly illuminated haven of peace and serenity in the bustle of Parisian life: la Verrière. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA, Expedia, Booking.com, Hotels.com, Agoda, 5viajes2012 S.L. and HotelQuickly so you can book your InterContinental Paris Le Grand reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Intercontinental Paris Le Grand Hotel Paris
- Le Grand Hotel Paris