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“Looked great, but we had a terrible experience”
Review of Roberta - Abbesses

Roberta - Abbesses
Ranked #3,555 of 18,726 Restaurants in Paris
Price range: US$7 - US$25
Neighbourhood: Montmartre
Restaurant details
Neighbourhood: Montmartre
Reviewed 6 April 2018

Our party of 9 did not have a reservation, and the place seemed to be quite busy, but we were told they would accommodate us and call when our table was ready in about an hour. Sure enough they called us and off we went to discover they had put up a narrow temporary table in the Deli section, away from the restaurant area where all the waiters were working, so getting any attention from them was quite a challenge. We managed to squeeze all 9 of us on to this narrow "table", we ordered some starters, main meals (they were quite accommodating in modifying pasta dishes to our requirements off menu) and wine. Eventually food started to arrive, no starters just straight to the mains, some of which were not quite hot enough. No wine appeared and we were told they had run out of glasses, a little while later some glasses turned up, but still no wine!! by that time we had already finished the meal and asked for the bill, when it turned up they had charged us for the starters, when I pointed it out they produced another bill which still had some starters on, when I pointed it out it was taken away and a new bill arrived. We just wanted to get out, at this point, I assume it was the manager, turned up and apologized for the terrible service and brought the bottle of wine we had asked for and insisted we take it away free of charge, which at least showed they had realized how we had been treated, but our evening was ruined. It would have been far better to have turned us away, rather then squeezed us in and then provided a terrible service. I think we probably were unlucky and it was just a bad night for them, but it is their business to know when to refuse customers and when to accommodate them.

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2  Thank AGreg55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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10 - 14 of 220 reviews

Reviewed 2 April 2018

The kitchen was closed when we arrived, but they had a free buffet for those ordering from the drink list. The drinks were perfect and very refreshing. The buffet was very generous with all kinds of meats, cheeses, and vegetable plates. The staff was equally awesome.

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1  Thank TwCat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2018

My girlfriends and I arrived at 6pm for dinner. They informed us that the kitchen wouldn't open until 7pm, so we sat and ordered drinks for happy hour. At 7pm, we asked for some water and to order. They said the kitchen was opening later at 7:30pm, half an hour later than what we were originally told. They never brought us our water. We waited for 7:30pm to order, and asked a server to order, and he said yes but never returned. The waiter never came to our table. 3 other tables around us were getting served. We asked for bread twice, but we never got it. My girlfriend had to go up to the bar and ask for some water. My friend had to go to the bar and physically get the water herself. By 7:50, after being there for almost 2 hours, we grew tired and asked for the check and left.

Upset we didn't get to try the food, but the service was too awful.

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1  Thank Regyn F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robertarestaurant, Responsable relations clients at Roberta - Abbesses, responded to this reviewResponded 26 March 2018

Dear Regyn,

We are very sorry for this and have to admit that we dot not know what happened. This is very unusual as we want to pay close attention to the service.

We hope you will have the occasion to come back to our restaurant in Montmartre or the other one at Bercy Village and taste our fresh pasta and antipasti.

Best regards,
The Roberta Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2018 via mobile

Beautiful interior, ok service and wonderful food. Would totally go back here. Salad and pasta was delicious. Pasta was made in house and worth the short wait. Tables were a little close so we sat at the bar.

1  Thank Stephanie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2018

Visited Restaurant Roberta on our first afternoon in Paris. Having arrived at our nearby hotel just after lunch, we set off to explore and find somewhere to eat. While walking through this lovely part of Paris, came across this restaurant, and as pasta a particular favourite, seemed ideal.

The location and the inside of the restaurant are very nice, albeit tables a little cramped. All the staff really polite, pleasant and helpful. Food was good and fresh, portions quite small, and prices a touch expensive (but then again, you are in a capital city, and this is not a cheap italian chain restaurant).

All in all, a pleasant relaxing and tasty lunch.

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Thank GJH6169
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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