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All reviews walking distance to city breakfast buffet is central location terrace car garage corsica
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Reviewed 21 October 2017 via mobile

Staying for one night in our way down through Corsica. The beds were very comfortable and the best thing about the room. The rest was as you would expect of a mercure. The breakfast was unfortunately lukewarm when we were there but there was a fair selection of stuff available.

Stayed: October 2017, travelled with friends
1  Thank Harriet R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2017 via mobile

We had a very pleasant stay here. Our plane was early so we arrived before check-in-time but the staff let us use the carpark and their facilities. They were friendly and pleasant. The room was clean and quiet. Even though the hotel is on a busy road, we did not hear anything. One tip : the breakfast buffet is really good and generous but if you are up for a change, the bakery next door offers some delicious specialities.

Stayed: October 2017, travelled as a couple
2  Thank Kelilans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jeanpatrick2016, Responsable commercial at Mercure Ajaccio, responded to this reviewResponded 24 October 2017

We would like to thank you for your feedback and hope to welcome you again

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2017

This hotel which is supposedly rated at 4 stars is an absolute joke. The staff were unfriendly and not very helpful, the lobby was dirty, the rooms, even the privilege, were shocking. The view of a brick wall was horrible and when we had prepaid for 4 nights and left after 2 nights, not even a consideration for any compensation. 2 room movements because things didn't work was enough. We travel around the world and don't complain very much but thought it imperative to advise guests that this is not the hotel to stay.

Room Tip: Don't stay in this hotel........I hope someone reads this TRUE observation.
  • Stayed: July 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Alan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jeanpatrick2016, Responsable commercial at Mercure Ajaccio, responded to this reviewResponded 12 October 2017

Thank you for your commenrts that are surprising as we are definitely seen as one of the best 4 stars in the city, most of our guest comments are underlying the quality of our service and the friendliness of our staff.
We would be happy to investigate further what you are calling shocking in terms of rooms, if you contact us directly

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Reviewed 7 August 2017

Central location in walking distance to city center. Good breakfast. Staff very helpfull and spoke excellent english. Nice spacy room. A bit difficult to reach by car (one way streets and traffic) and a very narrow entrance to the parking garage (no problem once inside the garage) Absolutely a recommendable hotel.

  • Stayed: July 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Jeanne K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jeanpatrick2016, Responsable commercial at Mercure Ajaccio, responded to this reviewResponded 10 August 2017

Thank you for your comments.
We hope to be able to welcome you back soon

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Reviewed 25 June 2017

It began with the check-in. When we got to the hotel I had a few questions about our online check-in (or as the receptionist insisted: online chicken). Our (double) room had been booked and fully paid for about two months ahead so I did not understand why the hotel charged us again with the sum that was nearly twice as much as had already been paid. Practically the hotel was unable to clarify why we were charged nearly three times as much as we were expected to. I think this was partly due to the poor English skills at the reception.
This second double charge was released from my account one month after my stay in this hotel.

The second issue was the “free welcome drink” business. One drink was offered for the two of us in spite of the fact that we had paid for a double room because “only one of us was an accor card holder” as the receptionist explained. We got a blank voucher which was valid for one drink. In the past couple of years were have always been offered two drinks when there were the two of us and this is what happened at the next Mercure hotel where we stayed. I am still wondering what the idea is behind this policy – I mean how to share one drink between people. I have to admit there was one bottle of “welcome” water in the room which was much easier to share. So the advantage of being Platinum card member is to have half a free drink and the have and an extra 560 Euros blocked on your card. We have been travelling in different parts of the world but this was our first experience of this kind. At the end of the day we offered our “welcome” drink to the manager, who probably never received our message as it was still lying on the reception desk on departure day.
Luckily we could afford a few drinks in the city and of course a bottle of good French wine in the evening made us forget these incidents.

The third thing was the room. Miniature size. This was the smallest Mercure room ever. Smaller than in Tokyo. Everything is tight and uncomfortable. The rack you could put your small bag on is 2 cm wider than the space for it. So it is useless. Fortunately we had only one bag with us. There is no room for a bigger one.
The safe is in a dark hole, you normally cannot see what is written on it (grey print on black background) but luckily we had an excellent electric torch and we finally found the instructions inside the safe.

Quite a few other dysfunctions in the room: there is a standing lamp in the corner the switch of which is on the floor so if you want to turn it on you have to move the table that is squeezed in the corner as well to the side. The tap in the shower is so awkward that you always get your hair wet even is you do not want to. There is a broken chain on the door that cannot be used as if the room had been broken into. It is not clear why the chain has not been removed. Perhaps to scare the guests.

We had a view of the harbour (which is much better than the awful view of the rooms in the back), however, you cannot sleep with the window open because of the terrible noise of the traffic in the street.

The only advice we took from other Tripadvisor reviews was to forget about the overpriced breakfast and we had breakfast in a nearby café or bakery. (Excellent croissant and coffee next door.)

When we were checking out Laurie (who was the only receptionist whose English was finally very good and who was the only one who greeted the guests entering or leaving the hotel) tried to give an explanation to our concerns and apologized and smiled when saying Good-bye.

  • Stayed: June 2017, travelled with family
    • Location
    • Sleep Quality
Thank Peter543for
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jeanpatrick2016, Responsable commercial at Mercure Ajaccio, responded to this reviewResponded 2 July 2017

We would like to thank you for having taken the time of expressing your feed back about your stay at our property.
There was clearly a lack of communication from our side about the issue of the double charge that was probably due to a technical problem between two different accounting systems ( the Platinum card one and the hotel own)

The "welcome drink" is a Mercure standard that our team had to follow and should have maybe overwrited so that it could meet your expectation , and we apologyze for this.

Based on the many feedback we receive the quality of our service and its friendly attitude if our biggest advantage edge in the city , we are sorry that you could not experience it , but we hope that we will be able to welcome you again should you travale to Ajaccio again

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