It began with the check-in. When we got to the hotel I had a few questions about our online check-in (or as the receptionist insisted: online chicken). Our (double) room had been booked and fully paid for about two months ahead so I did not understand why the hotel charged us again with the sum that was nearly twice as much as had already been paid. Practically the hotel was unable to clarify why we were charged nearly three times as much as we were expected to. I think this was partly due to the poor English skills at the reception.
This second double charge was released from my account one month after my stay in this hotel.
The second issue was the “free welcome drink” business. One drink was offered for the two of us in spite of the fact that we had paid for a double room because “only one of us was an accor card holder” as the receptionist explained. We got a blank voucher which was valid for one drink. In the past couple of years were have always been offered two drinks when there were the two of us and this is what happened at the next Mercure hotel where we stayed. I am still wondering what the idea is behind this policy – I mean how to share one drink between people. I have to admit there was one bottle of “welcome” water in the room which was much easier to share. So the advantage of being Platinum card member is to have half a free drink and the have and an extra 560 Euros blocked on your card. We have been travelling in different parts of the world but this was our first experience of this kind. At the end of the day we offered our “welcome” drink to the manager, who probably never received our message as it was still lying on the reception desk on departure day.
Luckily we could afford a few drinks in the city and of course a bottle of good French wine in the evening made us forget these incidents.
The third thing was the room. Miniature size. This was the smallest Mercure room ever. Smaller than in Tokyo. Everything is tight and uncomfortable. The rack you could put your small bag on is 2 cm wider than the space for it. So it is useless. Fortunately we had only one bag with us. There is no room for a bigger one.
The safe is in a dark hole, you normally cannot see what is written on it (grey print on black background) but luckily we had an excellent electric torch and we finally found the instructions inside the safe.
Quite a few other dysfunctions in the room: there is a standing lamp in the corner the switch of which is on the floor so if you want to turn it on you have to move the table that is squeezed in the corner as well to the side. The tap in the shower is so awkward that you always get your hair wet even is you do not want to. There is a broken chain on the door that cannot be used as if the room had been broken into. It is not clear why the chain has not been removed. Perhaps to scare the guests.
We had a view of the harbour (which is much better than the awful view of the rooms in the back), however, you cannot sleep with the window open because of the terrible noise of the traffic in the street.
The only advice we took from other Tripadvisor reviews was to forget about the overpriced breakfast and we had breakfast in a nearby café or bakery. (Excellent croissant and coffee next door.)
When we were checking out Laurie (who was the only receptionist whose English was finally very good and who was the only one who greeted the guests entering or leaving the hotel) tried to give an explanation to our concerns and apologized and smiled when saying Good-bye.
- Official Description (provided by the hotel):
- Located right in the centre of the town with direct access to both the station and the airport, the Mercure Ajaccio offers very comfortable rooms with all amenities, with a view over the pleasure port. To start the day off well, enjoy a delicious breakfast on the panoramic terrace overlooking the gulf of Ajaccio. Benefiting from a special position, right by the beaches and the Palace of Congresses, this hotel is the right address for business and leisure trips. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Ebookers, ACCOR, Hotels.com and 5viajes2012 S.L. so you can book your Mercure Ajaccio reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Mercure Ajaccio Hotel Ajaccio
- Mercure Ajaccio Corsica