While in many ways this is an excellent hotel, I was very disappointed with the wheelchair accessible room. The bed was not only very hard (this is subjective) but it was far too low for a wheelchair user, making it extremely difficult to get out of bed and into the wheelchair. When I asked reception if they could help either by raising the bed or putting an extra mattress on top I was met by blank hostility. I was told this was the Accor bed, and that was that. What a difference the next night in Premier Inn UK where reception couldn't have been more helpful and raised the bed in ten minutes by using elephants feet. I also found that the shower stool was unstable and the seat wobbled on the legs making it (in my opinion) dangerous to sit on. When trying to stand under the shower there were no side rails to hold onto, only one horizontal rail under the shower controls. The shower tiles when wet were extremely slippery and in my opinion dangerous. When checking out, reception were upset when I said we would not be returning. However, when I explained that the room was not suitable for disabled people the "shutters" came down and I was told that this was the Accor supply, and that therefore it must be without fault. There was no suggestion of making a note of my problems for passing back to Accor for their consideration. My impression was that reception did not care about their guests, and had no intention of recording complaints or comments.
- Official Description (provided by the hotel):
- Located in a quiet district only ten minutes from the city centre and the airport, the hotel Mercure Tours Nord offers spacious, air-conditioned rooms. In he heart of the Loire valley, this modern hotel combines the practical with the enjoyable. Workingseminars and family leisure breaks. But whether you're travelling on business or for pleasure, enjoy a moment of peacefulness. At the end of the day, enjoy a meal on the restaurant terrace, in green surroundings. ... more less
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- Also Known As:
- Mercure Tours Nord Hotel Tours
- Accor Tours Nord