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Reviews (1,337)
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All reviewsoysterssea watersliding doorocean viewst malolocal townspa experiencespa facilitiesaccor hotelsdirect access to the beachrelaxing tripswimming capsbreakfast buffet iscatching the ferrybar and restaurantfabulous viewsno air con
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Reviewed 7 September 2017

We regularly stay in Novotels and this was the best one we have stayed in. The location on the coast was excellent and we found Dinard to be a pleasant little town. The Hotel was very relaxing and I enjoyed having my breakfast out on the terrace in the sunshine overlooking St Malo bay. The room we had was also very nice and equipped with it's own little kitchen.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Philip R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h1114-gm, Directeur général at Novotel Thalassa Dinard, responded to this reviewResponded 8 September 2017

Thank your for your kind comments
best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2017

I have the Gold status with AccorHotels and so spend at least 30 nights in hotels of this chain round the world per year. First shock was - no airconditioning in the Residence of Novotel Dinard
The room is dark due to a narrow window. Unnecessary huge bed-armchair took 30% on the floorspace - why to put them in every room? We had 2 tall metal and plastic barchairs in the room - one we used as a bedside table which we lack in the room. Strange furniture....Kitchenette is a fridge, microwave and a sink
The main shock is NO ENGLISH MENUE in the restaurant at this international brand hotel! Waiters do not speak English...Of course it gives you the chance to go out to eat but de-values the hotel. And to go out...the hotel is 3 km from Dinard centre.
On the first day I asked for the second chair for the balcony as for two of us only one chair was provided. I was clearly said "NO" and for 5 night we spent there at Dinard the hotel did not find the opportunity to give us the second plastic chair....3 teabags were provided for 2 of us - 1 green, one bio and one black: no chance for a couple both to have black tea....At the arrival I found just 1 body lotion in the bathroom - and for 5 nights we were provided 2 shampoos in addition to that body lotion...
At breakfast at the entrance to the restaurant they gave us pieces of paper where it was written what coffee we were for and this piece of paper is to be placed at your table - 2 times of 5 breakfasts coffee was brought after half an hour of chasing. Once it was just cold.
At 8:40 - 8:50 a roommaid knocks the door asking when she could make the room. Every time we said In an hour. And twice returning back to the room at 2PM we found the room was not made.
At the departure I was asked how I liked my stay with Novotel Dinard. I said "Kind of" and the manager lifted the eyebrows and made the jesture by his hand - probably meaning to continue, to explain... I am at least 15 years him older and as the manager of the international brand hotel he is to know some jestures are not quite accepted in different cultures and it is better to avoid jestures in business environments. I explained why I feel Novotel Dinard did not provide good service. Did I get any apologies? No. I have got "Here is your reciept. Good bye".

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank P5431ZNirinas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h1114-gm, Directeur général at Novotel Thalassa Dinard, responded to this reviewResponded 6 September 2017

Thank your for your comments
they will be share with our staff to improve our service
best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2017

Absolutely fantastic hotel with excellent service, amazing sea views and first rate facilities. Julien & Fabienne on reception were particularly helpful and Pierre once again the perfect host at breakfast. The rooms have been done up with good walk-in showers and a understated new decor. The only slight niggle - sliding doors on the wardrobe would have been better for access in the rather cramped space by the door to the room.
The steps to the beach have been improved but are still far from easy to negotiate (not the hotel's fault, but best to be aware if mobility is an issue for guests.)
We will be back next May!

Room Tip: Floors 2 & 1 (technically -1 & -2 because they are below reception) have best sea views
  • Stayed: August 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Anthony W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h1114-gm, Directeur général at Novotel Thalassa Dinard, responded to this reviewResponded 4 September 2017

Thankk you for your comments
see your next may
regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2017

I have stayed at this hotel many times, usually in the main building fronting the sea views. This time however, with my daughter, her husband and their 4 children, 9,7, 5 and 1 years we stayed in the annex self catering apartments: Had a lovely stay as always and the only niggle is the lack of English translations for the menus in the restaurant, which I mention each time I visit.
The other issue was the lack of room service in the self catering apartments particularly with 4 young children (only available in the main hotel accommodation) despite the documentation in the apartment indicating otherwise.
However, these are minor gripes, This is a fabulous hotel and these little niggles will not prevent me from visiting again, with or without family.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank ianjboyce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h1114-gm, Directeur général at Novotel Thalassa Dinard, responded to this reviewResponded 4 September 2017

Thank your for your comments, the next menu will be translate, we have a QRcode actually nos enought efficient
see you soon
best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2017

The location is a dream with great potential to improve massively. The pictures on Tripadvisor say more than 1k words, this place is a little heaven on earth.

Despite the enthusiasm about location and architecture of the hotel, we were unlucky with the room, 103, which was quiet until 8.00 a.m. After that point we heard heels and furniture moving above our head that made sleeping diffidult. A call to the reception didn´t help to quiet the noise. If you would like to sleep longer than 8.00, avoid this room.

Bottom line:
+dream location
+nice room
+friendly staff
- we waited 30 min to get served at the terrasse... but then the service was friendly
- room 103 specific: heels and moving furniture above us after 8.00, no change after calling the reception
- dangerous steam exit in Haman (overall the Haman is quite nice)

Room Tip: Avoid room 103 if you would like to sleep past 8 a.m.
  • Stayed: August 2017, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Bjoern_from_Faido
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h1114-gm, Directeur général at Novotel Thalassa Dinard, responded to this reviewResponded 21 August 2017

thank you for your comments
best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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