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“Dream location/view and hotel - Bad management - Avoid room 103”

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Novotel Thalassa Dinard
Ranked #6 of 22 Hotels in Dinard
GreenLeadersGold level
Reviewed 20 August 2017

The location is a dream with great potential to improve massively. The pictures on Tripadvisor say more than 1k words, this place is a little heaven on earth.

Despite the enthusiasm about location and architecture of the hotel, we were unlucky with the room, 103, which was quiet until 8.00 a.m. After that point we heard heels and furniture moving above our head that made sleeping diffidult. A call to the reception didn´t help to quiet the noise. If you would like to sleep longer than 8.00, avoid this room.

Bottom line:
+dream location
+nice room
+friendly staff
- we waited 30 min to get served at the terrasse... but then the service was friendly
- room 103 specific: heels and moving furniture above us after 8.00, no change after calling the reception
- dangerous steam exit in Haman (overall the Haman is quite nice)

Room Tip: Avoid room 103 if you would like to sleep past 8 a.m.
See more room tips
  • Stayed: August 2017, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Bjoern_from_Faido
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h1114-gm, Directeur général at Novotel Thalassa Dinard, responded to this reviewResponded 21 August 2017

thank you for your comments
best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 18 August 2017

+ Good beachside location & sea views from bar & restaurant
+ Good breakfast
- Thalasso & swimming pools could be larger
- No outdoor pool
- Dinner menu limited and expensive - better restaurants in town centre

Stayed: September 2016
1  Thank tripadv2k17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h1114-gm, Directeur général at Novotel Thalassa Dinard, responded to this reviewResponded 21 August 2017

thank you for your comments,
we have an offer for food to the bar and to the restaurant
sincerely

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Reviewed 17 August 2017 via mobile

Very pleasant swimming pool. Panoramic view coffee house serving snacks throughout the day, or restaurant with fixed opening hours. Nice relaxing break, despite a lack of frequent public transport to town centre - where pay for parking spaces rather scarce. Absolutely perfect on its own, if taken out if context.

Stayed: August 2017, travelled with friends
Thank dianadW3280PZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h1114-gm, Directeur général at Novotel Thalassa Dinard, responded to this reviewResponded 18 August 2017

thank you for your comments
sincerely

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2017

This was my first spa retreat at an Accord hotel. I recently became Accor Gold member and always wanted to visit this part of France. The location of the hotel is absolutely ideal. Close but not too close to Dinard. The panoramic views of the hotel are breathtaking. So are the views from the restaurant, the bar, or the spa facilities.
Check-in was smooth but not particularly friendly (no recognition of Accor Gold status except for a free drink voucher which is interesting for a 6 days' stay that costed me about €3,000).
My room, superior with terrace, was ready when I arrived (around 4.30pm), clean, and very well located with a nice patio and two lounge chairs.
Every day, cleaning of the room was superbly done (thank you very much to the maids). You would expect more every evening in terms of service (chocolate, for example) but it was clear management had not adopted a policy of recognizing and rewarding loyal Accor customers. Not a big deal. Just a remark. Other hotel chains of which I am also Gold member (Starwood, Hilton and Marriott) will do much more.
The room was recently renovated, calm, comfortable. The bed was lovely. Bathroom was good. Loved the fact that there was a separate restroom.
Wifi was free, fast and reliable.
The spa treatments were lovely. I had a special sleep program which I thought was oustanding. I enjoyed each and every minute of it. The facilities are really superb, clean and modern. The staff is nice, overall (some will be more on the hasty side but that is fine).
The fitness area is a bit small but not crowded.
The main restaurant is serving excellent food: the breakfast buffet is outstanding (loved the oysters in the morning). Dinner is healthy and tasty (loved the Thursday buffet with all-you-can-eat seafood).
The staff at the restaurant is remarkably kind and efficient: they will go out of their way to please you.
I participated in two activities: visit of Saint-Malo and of the Mont Saint-Michel. Both were conducted by Jean-Pierre, an extremely nice man who is very knowledgeable about the region. Absolutely loved my two visits.
I also signed-up for the Bach flowers consultation with Brigitte. What an extraordinary woman! I highly recommend this add-on (60 €, well worth it).
Overall, I loved my stay at the Novotel Thalasso and cannot wait to come back.
I have just one tiny suggestion: please consider showing special hospitality to your most loyal customers (Accor Gold).
Thank you.

  • Stayed: August 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank Trueparisian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h1114-gm, Directeur général at Novotel Thalassa Dinard, responded to this reviewResponded 14 August 2017

thank you o much for your kind comments
we hope to see you again
sincerely

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Reviewed 9 August 2017 via mobile

This hotel is located outside Dinard city centre on a peninsula by the sea. The view is outstanding. The hotel is for thalassotherapy and has a pool, spa, gym, everything you need in short and has access to the beach.
Its terrace and restaurant overlook the sea and you get a stunning view over the St Malo bay for your breakfast or dinner. Bedrooms are very clean and comfortable.
Car park is easy, secured and free for hotel guests.
This was our third time staying in this hotel and we'll definitely go back again.

Stayed: July 2017, travelled as a couple
Thank Samcath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Thalassa Dinard

Address: 1 avenue du Chateau Hebert, 35800 Dinard, France
Phone Number:
Region: France > Brittany > Ille-et-Vilaine > Dinard
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Dinard
#3 On the Beach Hotel in Dinard
#4 Luxury Hotel in Dinard
#4 Family Hotel in Dinard
#7 Romantic Hotel in Dinard
Price Range: €128 - €248 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Thalassa Dinard 4*
Number of rooms: 173
Official Description (provided by the hotel):
Directly connected to the thalassotherapy centre, the Novotel Thalassa Dinard is a 3 star hotel in a stunning location, featuring comfortable and spacious rooms with sea views. During your thalasso break in Brittany, 12 km from Saint Malo, try our restaurants, La Goelette, serving health-conscious cuisine, and La Fregate, serving French cuisine. The centre offers a range of fitness and well-being treatments with a sauna, hammam and indoor heated swimming pool. Private undercover parking. ... more   less 
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Also Known As:
Novotel Dinard
Dinard Novotel

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