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All reviews car park a large shopping centre direct access old town hot and cold food nice hotel train station good size beautiful city separate toilet walking distance spoke good english room was spacious perfect location breakfast buffet main attractions public parking
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Reviewed 18 November 2015

The a/c was on winter position. It was a true sauna in the room. No body could do anything to help us.
We decided to open the window. But there is a Night Club downstairs!
Either you can't sleep cause the temperature is too hot or you open the window and its too loud to sleep!
But the room were spacious and comfy. Great location (mall, old city, restaurants...)

Date of stay: November 2015
  • Trip type: Travelled as a couple
    • Service
Review collected in partnership with Accorhotels.com
2  Thank Jeff F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NOVSXB, Guest Relations Manager at Novotel Strasbourg Centre Halles, responded to this reviewResponded 4 December 2015

Dear Madam, Sir,

Thank you for taking the time to leave your review on the Novotel Strasbourg Centre Halles.

We are sorry for the inconveniences you have had in your stay.
The start of the winter was difficult to manage, due to the sudden changes of temperatures (from 4-5° to 14-15°). We are pleased to tell you that all the windows located on the city side will be changed in January 2016, thus avoiding any noise.

Looking forward to welcoming you soon , please accept the assurances of our best wishes.

Caroline and all the team at novotel Strasbourg Centre halles

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2015

Had perfect stay until it came to reçeiving the bill......i had obtained two cheques for food by using my accorhotel points, to be used in participating hotels of which this was one, alas the receptionist looked at them as if they were fake. Very poor service from this lady and very unhelpful, she lacked experience and tact. In the end I will not save time and have to speak to her superior in the morning. Poor service otherwise a pleasant stay.

Date of stay: October 2015
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
1  Thank janeD177CY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NOVSXB, Responsable réception at Novotel Strasbourg Centre Halles, responded to this reviewResponded 16 December 2015

Dear Madam,

Thank you for taking the time to tell us about your experience at the Novotel Strasbourg Centre Halles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

We tried to find the best sollution for you, and asked all the services of our brand. But we couldn't accept those cheque in all the hotel. I'm really sorry for that Madam.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Best regards,

Marine Beller
Front Office Manager


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Reviewed 10 October 2015

Date of stay: October 2015
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 7 October 2015 via mobile

Arnaud, they should clone you. Perfect demeanour, equitable in treatment of all sorts of patrons, clear and knowledgable. We were saved by Novotel when their neighbouring Ibis fumbled a reservation for which we had received confirmation. Accommodation was very tight and Novotel put us in a very nice suite (same low cost). Wonderful outcome. Lovely view from high up. Wonderful hotwl if slightly aging.

Date of stay: September 2015
Trip type: Travelled as a couple
2  Thank jhsheep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NOVSXB, Guest Relations Manager at Novotel Strasbourg Centre Halles, responded to this reviewResponded 27 December 2015

Dear Sir or Madam,

Thank you very much for your kind mail regarding your most recent stay at Novotel Strasbourg Centre Halles. It is always a pleasure to receive such positive feedback.
We are doing our best to accommodate all of our clients’ needs and to know that you left us satisfied is a real reward for us.

We hope your next visit will be as pleasant as the previous one!

Best regards,
Clémence and all the team of the Novotel Strasbourg Centre Halles

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Reviewed 1 September 2015

Well located in the centre of Strasbourg.
Noise in the early hours of the morning from the street below; we were on the 7th floor but the building is obviously inadequately insulted against sound.
Also, the car park (below the hotel) is not good.

Date of stay: August 2015
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
3  Thank KT-svj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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