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“Still disappointing”

The Brasserie @ Mercure hotel Piccadilly Manchester
Ranked #733 of 2,482 Restaurants in Manchester
Cuisines: International
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed 8 March 2018

Revisited the hotel for work and wish we didn't have to eat in the restaraunt. They had run out of steak and sea bass when we ordered but 15 minutes later we were told that they had also run out of burgers. How does this happen in a 4 star hotel When they have the same menu every day? When the food arrived after waiting an hour, one was wrong, two didn't have the vegetables quoted on the menu which were clearly frozen and not roasted. Two more had undercooked naan bread and chicken as well as mango chutney was clearly straight from a jar. there was about 10 minutes between the first meal turning up and the last.
We spoke to the restaurant manager who advised that the kitchen had been busy with many orders for room service. When we mentioned the under cooked food he told us that it was bought in pre-cooked and heated up, not what I would expect from a £15 a head meal. He did offer us more food but by this time we had lost all confidence in their ability provide anything.
I will not be returning, regardless of his assurance that he has taken the feedback onboard. The following night we ate elsewhere and got much better value for money and food for half the price.

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    • Food
Thank Glovern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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7 - 11 of 125 reviews

Reviewed 25 February 2018

Travelled on my own. Hard to find any staff. Not over warm in the restaurant. Gammon was ok but slightly dry. Breakfast the next day was ok but nothing special.

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Thank Cathy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 February 2018

Food was good, service unpredictable. Lots of items on the menu were not available when we went down to dinner at 6pm

Thank Glovern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 December 2017

We booked at table for 4 people as we anticipated that the Brasserie would be busy.
How wrong we were - there were only about another four tables occupied the night we were there - just five days before Christmas.
The waitress Abbie was so attentive and could not do enough to make us feel welcome - nothing was too much trouble.
Unfortunately the food was not good and overpriced. Two of us had the ground beef burger that was so heavy and tasteless. However three of us started with the tomato soup which was quite tasty.
The Brasserie is a large restaurant but 99% empty there was no atmosphere.
If you want tasty food you need to find elsewhere to go.

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Thank Ros H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2017 via mobile

We stayed only for 1 night. Hotel was exactly what we paid for. We then went to the Brasserie and ordered 2 steaks medium cooked. When the waiter brought them out to us both out steaks were cold.we then cut into them to find them raw. We complained to the waiter whom was a nice friendly person and he offered his apologies and agreed that it looked disgusting. He said he would get his manager for us. After 20 minutes there was still no sign of his manager. He was then passing by and asked us if she had been with us to which we said no. Again he apologised. We just left but probably shouldn't. I would not recommend this restaurant to anybody. They also had us pay before we got the meal. Food was awful and the management was terrible. Wasn't overly cheap either.

Thank Conor O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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