Revisited the hotel for work and wish we didn't have to eat in the restaraunt. They had run out of steak and sea bass when we ordered but 15 minutes later we were told that they had also run out of burgers. How does this happen in a 4 star hotel When they have the same menu every day? When the food arrived after waiting an hour, one was wrong, two didn't have the vegetables quoted on the menu which were clearly frozen and not roasted. Two more had undercooked naan bread and chicken as well as mango chutney was clearly straight from a jar. there was about 10 minutes between the first meal turning up and the last.
We spoke to the restaurant manager who advised that the kitchen had been busy with many orders for room service. When we mentioned the under cooked food he told us that it was bought in pre-cooked and heated up, not what I would expect from a £15 a head meal. He did offer us more food but by this time we had lost all confidence in their ability provide anything.
I will not be returning, regardless of his assurance that he has taken the feedback onboard. The following night we ate elsewhere and got much better value for money and food for half the price.
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