We took advantage of the mix it deal from Malmaison which was room, 2 cocktails and 3 course dinner for 2 for £129 which is amazing value.
The Staff were very nice and we decided to upgrade to a superior room. The room was a little tired looking but acceptable, comfortable bed but the issue was the following morning when the cold tap in the shower didn't work so we couldn't use the shower ! When we complained on check out the receptionist didn't charge for the upgrade because of the problem but still we would have preferred a working shower.
The bar was great extremely busy pre dinner but was grossly understaffed and it was very difficult to get served, there were only 2 staff trying to serve both the customers and also the drinks for the restaurant, Crazy.
The food in the brasserie was exceptional but service a little slow again due to understaffing .
Despite everything we cant complain too much because the deal we got was fantastic.
Its a real shame to see this group of hotels fall below the early standards they set themselves there are obviously financial issues and lack of needed investment.More
- Room Service