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“Quite possible the best hotel I've ever stayed in!”

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Malmaison Manchester
Ranked #35 of 117 Hotels in Manchester
Certificate of Excellence
Mossley
Level Contributor
47 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Quite possible the best hotel I've ever stayed in!”
Reviewed 26 February 2012

This is such a fantastic hotel. The rooms were amazing, the service, restaurant and bar are all great. I really cannot think of a fault with this hotel. Parking is limited but usual city centre hotel I guess. You do however get a discount with the local NCP car parks.

It's ideally located across from Piccidilly train station and is a brisk walk from the fantastic shops, bars and restaurants of Manchester.

  • Stayed April 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cfox1404
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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English first
Shrewsbury, United Kingdom
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 25 February 2012

We decided to stay there for my birthday as we hadpreviously been there and it was good value for money.

Malmaison for me has always been a hotel which I've found romantic. Dinner is normally nice and relaxed in a peaceful dining room. It was a place where you can enjoy a nice coctail and relax.

This experience was not that. When we entered the lobby we noticed it had changed. There was the usual Malmaison decor that we love but it was mixed with hessian blinds and tables looked like barrel. There was aslo horns on the walls. A sort of wild west themed bar and restaurant. Two different styles of decor which didn't match. We had dinner there and to be honest it was trying to be good food but failed. It wasn't terrible or anything just uninspiring. The white wine that came free with the dinner package was not drinkable and we had to order a different one. One more thing to add was the music was really loud. There were lots of couples there for romantic meals listening to loud music you would find in a wild west bar.

We found the staff to be very helpful and pleasant.

We wont be returning. What was good value and romantic isn't now. We left thinking we wished we had stayed somewhere else.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank xCVarneyx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Craig R, Assistant Operations Manager at Malmaison Manchester, responded to this review, 1 March 2012
Dear C Varney

Thank you for choosing to stay with us at Mal Manchester on your recent visit to the city,
we appreciate you giving us your feedback as it is only through this that we can continually strive to improve the Mal experience.
I am sorry to read that you found us sadly lacking, and I would like the opportunity to discuss this matter further with yourself so I can personally look into your concerns, please be assured that this is not the usual standard of service that we aim to deliver here at Mal. Please contact me directly on 0161 278 1000 or croutledge@malmaison.com where I can hopefully restore your faith back into Mal Manchester.

Yours Sincerely

Craig Routledge
Assistant Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chorley
Level Contributor
80 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 24 February 2012

This is the second time we have stayed at the Malmaison in Manchester. Overall the stay was fine but the double room we were given was compact and needed some aligity to get pass one side of the double bed! This is the shame because the first time we stayed the room was fine.

Apart from the size of the room the hotel is fine. Great location opposite Piccadilly Railway Station - the city is within easy walking distance and the metro trams run nearby.

The hotel is clean and tidy, the service from staff was great.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AggyGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 February 2012

We stayed for Valetnines day as a couple in the 'Best Suite', with being a receptionist myself at another hotel I had high expectations for the evening.
We arrived and waited in a que, whilst waiting to be served we were given no acknowledgment whilst waiting, check in was quite 'standard'.
The room itself was the best room ive ever stayed in, and certainly turned my night around when I seen that the housekeeping had made lovely gesture by placing rose petals on the bed and in the bath tub, the champagne and chocolate dipped strawberries were amazing!!
We had made a reservation for the hotel restaurant, I did ask the receptionist on duty for a menu to be brought up to the room, an hour passed and I had to ring back down for the menu again, it seemed like there was a set menu and there was nothing to our fancy so we decided to eat out.
When returning from our night out we had realised that we left our key in the room, and was waiting again at reception for 15 minutes for someone to acknowledge us in the end I asked a waiter from the bar to get someone to serve me.
In the morning we had ordered a champagne breakfast to be brought up to the room, when it arrived I was very disapointed there was no mushroom, or tomatoes or beans which is quite unusual for a full english, aswel as it being only a small proportion, no sauces were brought up and no salt or pepper neither, but did not want to ring down mithering as it would of been cold by the time they brought it up anyways.
Overall It was the room that really made our night, as it was honestly an amazing room! check out the following morning the girl on reception was lovely and let us have a late checkout aswel as look after our luggage whilst we did a bit of shopping.
For what I payed which was over £300 I wasnt compleley satisfied, I would return to the hotel only if i got a good deal on the rate.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rebecca l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 February 2012

Stayed just for one day in mid feb and found the hotel really nice and the room was good to,ye breakfast very expensive and u don't get much asked for the "large breakfast" it came with 1 sausages 2 bacon one medium size mushroom,tomato and two poached eggs which I asked to be runny and they were not they were very watery,also the beer at the bar needs sortin out I had to send my larger back as there was no life in it especially when u pay 4.75 for a pint
Had a good stay thou

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Philcerys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Malmaison Manchester

Property: Malmaison Manchester
Address: 1 Gore Street | Piccadilly, Manchester M1 3AQ, England
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#3 Spa Hotel in Manchester
#20 Luxury Hotel in Manchester
#26 Romantic Hotel in Manchester
#31 Business Hotel in Manchester
#41 Family Hotel in Manchester
Price Range (Based on Average Rates): €€
Hotel Class:4 star — Malmaison Manchester 4*
Number of rooms: 167
Official Description (provided by the hotel):
Mal Manchester: In the home of the beautiful game you're about to turn Moulin Rouge. A short trundle for wheel-based luggage from Piccadilly Station and you're at the Mal - somewhere in the mists between Paris and the 24-hour party city. You cross the chessboard reception and suddenly you're a king for the knight. It's your move. Smoak Bar and Grill at Mal Manchester: A grill room and bar quite unlike anything Manchester has ever before seen. Set in the award-winning Malmaison Hotel minutes from Piccadilly station, Smoak is total indulgence for the senses. The amazing aroma of nation's finest oak-smoked steaks and fresh fish, served to a pewter counter or cosy booth. Imagine great imported beers, cocktails and bubbly served from an unusual sunken bar, with highly skilled mixologists serving you while you stay seated. Picture a stylish relaxed but chic interior a mix of booths, banquettes and counter stools. Come lunchtime and it's locally sourced bread, generously filled sandwiches and salads or full blown grill dining for the more adventurous lunchtime escapee. Come sundown the mood changes and we turn the aromas up to eleven. The cocktails flow, the steaks sizzle, the music turns up and the night begins. Ember Lounge at Mal Manchester: We could tell you about the Ember Lounge - an immaculate and opulent cocktail bar furtively hidden to the rear of the Smoak Bar & Grill. ... more   less 
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Also Known As:
Malmaison Manchester Hotel Manchester
Malmaison Hotel Manchester
Manchester Malmaison Hotel

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