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Reviews (7,271)
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Traveller rating
3,953
1,900
826
349
243
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Reviewed 3 weeks ago

We came for a overnight stay in Manchester from Scotland and the welcome was lovely! The room is stunning no complaints:)

The bar staff Seydon worked super hard he was run off his feet but still had high spirits and was happy enough to create us three different cocktails with enthusiasm! He really was the star of the show myself and my fiancé enjoyed his cocktails and energy!

Natalie & Alessandro. X

Date of stay: September 2021
Trip type: Travelled as a couple
1  Thank flexu2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Customer Experience, Other at The Midland, responded to this reviewResponded 3 weeks ago

Dear flexu2020,

Thank you for staying with us and for taking the time to leave a review. We are glad to hear that you and your fiancé enjoyed your time with us and we can’t wait to welcome you back to Jurys Inn and Leonardo Hotels!

Kind regards,
Blerina
Customer Experience Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Thank you to our waiter Paolo for his excellent service and attention to detail. As first timers to the Midland and afternoon tea it made us relax.
We went to celebrate our 20th Wedding anniversary and we certainly enjoyed it. We'll worth doing. Xx

Date of stay: September 2021
Trip type: Travelled as a couple
1  Thank F8119EZelizabeths
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Customer Experience, Other at The Midland, responded to this reviewResponded 3 weeks ago

Good Morning F8119EZelizabeths,

Thank you for taking the time to review your stay, we are glad to hear that you found the staff, especially Paolo to be excellent. Happy anniversary!

We look forward to welcoming you back to Jurys Inns and Leonardo hotels in the future.

Kind Regards
Jurgen
Customer Experience Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Excellent standard of accommodation at this hotel
The Midland Suite was immaculate and spacious
Decent air conditioning too
Comfortable bed
Attentive staff were great
Highly recommended for city break

Date of stay: September 2021
Trip type: Travelled on business
2  Thank mtwatm
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Customer Experience, Other at The Midland, responded to this reviewResponded 3 weeks ago

Good Afternoon mtwatm,

Thank you very much for taking the time to review your recent stay with us, we are thrilled to learn that you loved our spacious and immaculate Suite, as well as its comfortable bed and the relaxing Air Conditioning.

It is amazing to hear that our staff were great and attentive throughout your stay and that you found our standard of accommodation to be excellent!

We look forward to welcoming you back to Jurys Inn and Leonardo Hotels in the near future.

Kind Regards,
Melisa
Customer Experience Team

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Reviewed 3 weeks ago

Such a great location and facilities it just needs to gear up for post covid and avoid queues for booking in and breakfast at rush hours (as you know when they are)Other hotels are now changing the room/ refreshing each night you are there.
Staff are friendly

Date of stay: September 2021
    • Rooms
    • Cleanliness
    • Service
1  Thank Clockhouse2014
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Customer Experience, Other at The Midland, responded to this reviewResponded 3 weeks ago

Good Afternoon Clockhouse2014,

Many thanks for staying recently and thank you for taking the time to leave a review, we are pleased to read that you found our hotel’s facilities and location to be great, and our staff to be friendly!

We are, however, really sorry to hear in regards to the queues. We will make sure to pass your feedback on to our hotel teams and we very much hope that we can welcome you back to Jurys Inn and Leonardo Hotels in the near future.

Kind Regards,
Melisa
Customer Experience Team

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Reviewed 3 weeks ago via mobile

Our hotel rooms were on the first floor - I recommend not staying on the floor due to the tram noise and also a lack of view to the outside world. We had to wait over 30 minutes to sit down for breakfast - make sure you plan ahead and allow for some extra time to let the staff prep the tables etc. Apart from these 2 issues the rest of the stay was good.

Room tip: Go for breakfast early on a Sunday morning
Date of stay: September 2021
Trip type: Travelled with family
Thank OnAir48241030853
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Customer Experience, Other at The Midland, responded to this reviewResponded 3 weeks ago

Good Afternoon OnAir48241030853,

Thank you for staying with us recently and for taking the time to leave a review, we are happy to hear that you had a good stay with us.

Meanwhile, we are sorry that on this occasion you were not happy with the floor and the views of your room, when you return please contact the hotel in advance to request a room in a floor and with a view of your liking and we will do our best to accommodate.

We would love to welcome you back to Jurys Inn and Leonardo Hotels in the near future.

Kind Regards,
Melisa
Customer Experience Team

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