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“Cancelled booking”
Review of The Midland

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The Midland
Ranked #13 of 120 Hotels in Manchester
Certificate of Excellence
Reviewed 18 September 2017

I booked the Midland as a treat for my husband (along with tickets for Neil Diamond) 5 months ago only to be told 10 days before that our reservation has been cancelled. Not the kind of service I would expect and although we have stayed several times previously will not be staying again.

  • Stayed: September 2017, travelled with family
    • Service
1  Thank Lynda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eyale16, Guest Relations Manager at The Midland, responded to this reviewResponded 20 September 2017

Dear Lynda B,

Thank you for taking the time to share your concerns, I would like to discuss this matter in more detail with you so I can investigate and determine what has happened. If you wish to discuss further please email me, eyale@qhotels.co.uk.

Kind Regards
Emma Yale
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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159 - 163 of 5,209 reviews

Reviewed 18 September 2017

Comfortable and quiet room with everything necessary for an overnight stay. The main restaurant was not open so I had to eat in the second choice. "Coopers". Pre-dinner drinks in the bar as expensive and pretty much what one would pay in a central London Hotel. The food in the restaurant was perfectly acceptable but not what could be described as memorable. The wine list likewise was acceptable but could have been more exciting

Room Tip: Rooms facing a courtyard are the quietest but I was never conscious that this was city centre locati...
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  • Stayed: September 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank Durleysteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eyale16, Guest Relations Manager at The Midland, responded to this reviewResponded 20 September 2017

Dear Durleysteve,

Thank you for taking the time to leave your thoughts with the TripAdvisor community, I'm pleased that overall you enjoyed your experience. Mr Cooper's is our main residents restaurant in the hotel, with The French being the other choice, offering a different style of food and service, The French is closed every Sunday and Monday. The prices through out the hotel are based at a competitive rate, relative to other hotels across the city.

I Hope we might have the opportunity to welcome you back again at some point in the future.

Kind Regards
Emma Yale
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2017 via mobile

Once again I visited The Midland with my friend today for afternoon tea. We arrived a little before 2 and were taken to our seats. We were looked after all afternoon and had a fabulous time. Beautiful food, lovely staff and looked after beautifully. Highly recommend will be back soon ❤️❤️

Stayed: September 2017, travelled with friends
Thank joandellie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eyale16, Guest Relations Manager at The Midland, responded to this reviewResponded 20 September 2017

Dear joandellie,

Thank you for taking the time to share your afternoon tea experience with us here at The Midland in our Tea Room, I'm so pleased you enjoyed your experience and it's good to see you will be returning soon.

Kind Regards
Emma Yale
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2017 via mobile

Wow ! It's difficult to put into words what a lovely weekend we have had, staying at The Midland to celebrate a birthday & wedding anniversary. To begin, we spent the afternoon indulging in the wonderful afternoon tea experience. Simply lovely. ☕️.
Upon checking in, we were informed that our room had been upgraded to 'The Midland Suite' . What a lovely gesture ! The room, as you can imagine, was just beyond belief. .
Such a wonderful surprise ! Thank you so much !

We visited the Spa & enjoyed a few hrs relaxing & 'Spa ing'. Great facilities & always a pleasure to visit.

Thank you to all the staff, who made our stay such a memorable one. ✅

Stayed: September 2017, travelled as a couple
Thank Zakyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eyale16, Guest Relations Manager at The Midland, responded to this reviewResponded 20 September 2017

Dear Zakyn,

Thank you for taking the time to share such a brilliant review with the TripAdvisor community. All of your wonderful comments are much appreciated and I'm so pleased you and your partner had the opportunity to relax and enjoy your special stay. I'm pleased to see the team were able to go the extra mile to make your stay so memorable and I hope we have the opportunity to welcome you back to The Midland at some point in the future.

Kind Regards
Emma Yale
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2017 via mobile

Had a really nice stay here on the august bank holiday weekend, lovely room on the sixth floor, really well decorated and clean.
Nice and quiet too so we both slept really well.
It's a shame breakfast isn't included in most of the room prices though and at £20 each for a continental we decided not to bother.
Location is great too and it's only a 10 minute walk to the centre.
Definitely recommend.

Stayed: August 2017, travelled as a couple
Thank Amanda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eyale16, Guest Relations Manager at The Midland, responded to this reviewResponded 20 September 2017

Dear Amanda L,

I'm so pleased to read you enjoyed your recent stay with us, I'm glad you enjoyed your room along with its quieter location giving you a peaceful nights sleep. As you have stated The Midland is in an ideal location for the whole city centre and thank you for the recommendation, it's much appreciated.

I hope we have the pleasure of welcoming you back to The Midland at some point in the near future.

Kind Regards
Emma Yale
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Midland

Address: 16 Peter St, Manchester M60 2DS, England
Phone Number:
Region: United Kingdom > England > Greater Manchester > Manchester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Manchester
#8 Business Hotel in Manchester
#10 Luxury Hotel in Manchester
#12 Romantic Hotel in Manchester
Price Range: €104 - €416 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Midland 4*
Number of rooms: 312
Official Description (provided by the hotel):
The Midland hotel in Manchester is an iconic Grade II listed building. The hotel oozes luxury, comfort and style, and enjoys a history that leaves other Manchester hotels out in the cold. The hotel is famous for it's fantastic architecture and the building's characteristic style continues inside, where you'll find opulent decor, rich fabrics and shimmering chandeliers. The hotel has 312 spacious, stylish bedrooms to reside in and is conveniently located in the heart of Manchester city centre. The hotel is ideal for both leisure breaks and a superb venue to hold a conference or event. As for your dining experience - four AA Rosette, award-winning restaurant Adam Reid at The French, winner of a number of reigional and national accolades is perfect for that special occassion or important client. Similarly, 2 AA Rosette restaurant Mr. Cooper's House & Garden offers a fantastic a la carte menu of seasonal dishes. For leisure guests The Midland is conveniently situated near to theatres, museums and of course the fabulous array of shops in the city centre. If you are here on business you'll be pleased to hear that The Midland has 14 conference and meeting rooms which can hold up to 700 people. The Midland also offer free internet access to all guests and delegates. After a busy day of shopping or stressful day in the meeting room, enjoy relaxing in the award-winning The Spa At The Midland which is home to a private gym and relaxation pool. ... more   less 
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Also Known As:
The Midland Hotel Manchester
Midland Hotel Manchester
Midland Manchester
Hotel Manchester Midland
The Midland Manchester

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