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“Room upgrade dissapointment”

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Barton Grange Hotel
Ranked #4 of 15 Hotels in Preston
Certificate of Excellence
Reviewed 2 August 2017

Paid for room upgrade (waste of money) only to look out onto a flooded roof due to blocked gutter and roof drain and to be awoken early doors by a fan outside the window throbbing away filled in feedback form might aswell have flushed it down the loo lovely meal and nice comfy seats but dissapointed no body has taken time to even contact us

Room Tip: Do not book room 110 ask for a room overlooking the garden
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  • Stayed: July 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank Mark W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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42 - 46 of 672 reviews

Reviewed 2 August 2017

Great stay in comfortable and clean hotel. Particularly liked the spacious room and the Walled Garden wine bar.
The hotel is very good with attentive staff.
Would recommend for a short stay. Not much to do in Barton itself but a short drive to Garstang.

  • Stayed: July 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Alan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2017

Very comfortable rooms with good bathroom size and all areas clean and tidy, food was very good from bar to restaurant and staff on hand to help and keep your drink filled up with a smile, the décor is bright and pleasant with a warm glow to the hotel, good parking and easy to find.

  • Stayed: July 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank mccauley433
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2017

We have a group,of over 50 staying for 4 nights at Barton Grange going to the Open each day with other activities slipped in. We chose BG because of their excellent service and we are not disappointed. Each one of the team have mucked in to make sure our clients are having the very best time. Dinner last night was amazing, so thanks Jack, Daniel and all in the kitchen . Thanks Kathryn for being so happy and helpful. And thank you Pam Shorrock understanding the group and delivering an unforgettable experience.

You guys are the best!

  • Stayed: July 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank sheelaghwalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2017 via mobile

We arrived at the hotel to be greeted by a very loud wedding party in reception. The party was clearly drinking heavily but as it was early evening we did not mind.

Between the hours of midnight and 3am there were loud voices, whistling and banging of doors on our corridor, I assume by members of the wedding party as all other guests at the hotel appeared to be couples.

At breakfast the next morning the wedding party were very loud and constantly swearing. We complained to a member of staff but nothing was done about the language, volume and behaviour of the group.

We rushed our breakfast and retreated to our room as the situation was very uncomfortable.

We appreciate that all guests differ but people do not want to listen to guests shouting and swearing at 3am, breakfast or otherwise. Staff members should have asked the group to refrain, and if staff aren't prepared to do this then policy should be that large parties book the hotel exclusively.

I emailed the hotel manger with the above complaint as it ruined our stay. The manager responded by asking for my phone number to discuss my email but 5 days later I still haven't received a call.

Stayed: July 2017, travelled as a couple
Thank Hayley C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Barton Grange Hotel

Address: Garstang Road, Barton, Preston PR3 5AA, England
Region: United Kingdom > England > Lancashire > Preston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Preston
#4 Family Hotel in Preston
#5 Business Hotel in Preston
Price Range: €72 - €144 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Barton Grange Hotel 4*
Number of rooms: 51
Official Description (provided by the hotel):
A charming hotel in the heart of Lancashire. Once an old manor house, the family run Barton Grange Hotel in Preston, Lancashire has been extensively refurbished. Offering a stylish contemporary setting, the hotel retains the comfort, charm and character of its origins. As a 4-star hotel in Preston, all the amenities you would expect are present. There is attention to detail in every room, making your stay at our luxury hotel as restful as it should be. As a guest at Barton Grange Hotel, you can enjoy a relaxing swim in our pool after a workout in the well-equipped gym. Or relax in the sauna after a hard day filled with sightseeing or day-to-day work. Enjoy the evening with a drink in our wood-panelled lounge after a pleasant walk in our landscaped gardens. Book online today or take advantage of one of our many deals available throughout the year. ... more   less 
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Also Known As:
Barton Grange Preston
Hotel Barton Grange
Barton Grange Hotel Preston, Lancashire

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