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“Better than most EHI hotels”

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Holiday Inn Express London Gatwick-Crawley
Ranked #18 of 28 Hotels in Crawley
Leicester, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Better than most EHI hotels”
Reviewed 14 February 2012

Haven't stayed here for some time, so was quite impressed with the room.
As a single traveller on business the room is a decent size.
Impressed with the bathroom, shower very good.

The Harvester restaurant next door is ok for basic pub food, if you want anything better you would have to go into town, at times it can get very busy so you may have a long wait!

I do agree that it can be difficult to find if you don't know the area.
If you have a sat nav the post code will take you straight to the correct destination.

The room heating was very good and the room was neat and tidy.

All in all good value.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 9253Phil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRYUK, Manager at Holiday Inn Express London Gatwick-Crawley, responded to this review, 18 February 2012
Thank you for taking the time to write a review about our hotel and thank you for expressing your views about the location, as we have mentioned previously, if you do not know the local area it is best to use our directions from our website, a satnav or to call the hotel directly as all of our staff would be happy to help.

Please also note that if the restaurant, next door, is too busy and you do not want to venture into town then please speak to a member of staff who can provide you with local take away menus and you food will be delivered to the hotel. You may either eat in your room or in the lounge and we can always provide cuttlery etc.

We are pleased that you found your room comfortable and we hope that you are able to stay with us again in the near future.
Kind Regards
Nicole Jones
Duty Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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834 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (139)
Date | Rating
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English first
North west
Level Contributor
47 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 7 February 2012

This hotel is typical of an Express except for the following. It was freezing cold when I stayed recently and I mean in the room, and the reception and bar area. No clean cups at breakfast paper cup where there had to ask for clean cups. Not very well set up in the breakfast area you have to serve breakfast while holding your tray in your hand. I am not very tall so a struggle to reach some food and the toasters are slow. Pity new hotel with good staff but lacking in finishing touches

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Amber56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRYUK, Manager at Holiday Inn Express London Gatwick-Crawley, responded to this review, 9 February 2012
Thank you for taking your time to post your comments about our hotel, we sincerely apologise that your stay was disappointing. During the winter months it can be difficult to heat up the rooms immediately, however, we do have heating in each room, with full instructions and the staff are always at hand, 24 hours per day to asist guests with this. If you ever stay with us again please let us know if the temperature in your room is uncomforatble and any member of the team will be able to assist you, they are all fully trained on how to work the heating in each room in order to ensure that our guests are comfortable. We also have a number of portable heaters for guests that may want their rooms even warmer so please let us know, should you stay again.

I will pass this comment onto the team to ensure that guests know that we are here to assist 24 hours per day should they need anything, to ensure that this does not happen again. I will also pass on your comments to the breakfast team regarding your breakfast as we do take these comments very seriously and we will try our best to improve upon the elements you have mentioned.

Thank you for taking the time to post these comments and we do hope that you return back to the hotel to experience a better stay,

Kind Regards
Nicole Jones
Duty Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ATHENS, GREECE
Level Contributor
279 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
Reviewed 3 February 2012

Difficult to find, no signs and I wonder why no directional signs are found anywhere. Room was clean , tidy and pleasant. Poor breakfast and expensive internet service . Hotel good and convenient for the airport. Service was good. Yes, I would stay here again but only for an overnight stay due to location with nothing around.. No restaurant in the hotel but enjoyed a nice dinner just outside at "The Harvester" which was better than I expected.

Room Tip: a good choice for an overnight stay, close to Gatwick airport.
See more room tips
  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank N S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRYUK, Manager at Holiday Inn Express London Gatwick-Crawley, responded to this review, 9 February 2012
Thank you for taking the time to post your comments about our hotel, we understand that those customers who have not been to Crawley before may not be able to find us first time, however, all the staff know the local area very well and we are always just one phone call away should you need any directions. We also have full directions on our website that are very clear so please consider these options next time you may stay with us.

Just to let you know, we are only a 5 minute walk into Crawley town centre where there is a whole high street filled with restaurants and bars, a cinema, bowling and many other leisure facilities, shoudl you stay again our staff would be happy to recommend places to go and give you directions into town.

We aplogise that you did not find the breakfast up to your standard, our breakfast is in line with IHG standards and all Holiday Inn Express hotels in he UK provide the same, however we have passed your feedback onto the team as we do take every comment very seriously and we will endeavour to make your next breakfast with us enjoyable.

We do hope that you do stay with us again and please let us know if we could do anything more to make your next stay with us better,

Nicole Jones
Duty Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grimsby, United Kingdom
Level Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 29 January 2012

Stayed here for one night prior to our flight from Gatwick. Free parking and plenty of spaces. Very smart reception area with well-dressed, polite and helpful staff. The rooms standards very excellent. Very clean, adequate size, comfy bed, good heating, small bathroom with shower (no bath) which was a little disappointing, however, i'm sure if i had realized beforehand, i could have requested a room with a bath, but that does not distract from the high standards. Another bonus was the amount of programmes available on the TV.

Harvester next door was excellent for dinner. Breakfast at the hotel was perfectly acceptable.

Have used Travelodge in the past, however, will now change to HI Express as their standards are much higher.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BarbadosER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRYUK, Manager at Holiday Inn Express London Gatwick-Crawley, responded to this review, 9 February 2012
Thank you for taking the time to post a review about our hotel, we quite agree that our standards our much higher than many of our competitors with reasonable prices always including breakfast and VAT and we are extremely pleased that you feel the same!

Please take advantage of enrolling to become a Priority Club member next time you stay, a completely free loyalty scheme that entitles you to free late check outs and other benefits, you will also earn points that never expire that you can exchange for free nights in our hotels all around the world.

We hope to welcome you back here and once agian, thank you for your comments!

Nicole Jones
Duty Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northamptonshire
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 23 January 2012

For an overnight stay, this is really ideal. Fine free-parking on site...Although built on a 'squarial' so traffic circulates around the hotel all night, and there's a busy pub-restaurant on site, it really is very quiet. Maybe I was lucky, but the room size was exactly as expected for H.I.Exp. Early alarm call came exactly on time. Breakfast was the usual H.I.Exp fare - sausages + scrambled eggs (but never any bacon :( ) plus plenty of cereals, pastries, toast, etc.

All in all, exactly what was expected for this chain. And for pre-booking at less than £45.00, a real bargain.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Wings_Of_Chicken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRYUK, Manager at Holiday Inn Express London Gatwick-Crawley, responded to this review, 27 January 2012
Thank you for taking the time to post a review about our hotel,

We quite agree, although we are located next to a pub, it is extremely quiet as this is more of a restaurant and we never have any complaint, therefore we are extremely pleased that this is what you experienced. We hope that you will come back in the near future and we will look forward to greeting you,

Kind Regards
Nicole Jones
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express London Gatwick-Crawley

Property: Holiday Inn Express London Gatwick-Crawley
Address: The Squareabout Crawley Haslett Avenue East, Crawley RH10 1UA, England
Phone Number:
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
#9 Business Hotel in Crawley
#15 Romantic Hotel in Crawley
Price Range (Based on Average Rates): €
Hotel Class:3 star — Holiday Inn Express London Gatwick-Crawley 3*
Number of rooms: 138
Official Description (provided by the hotel):
Holiday Inn Express London Gatwick-Crawley Hotel is located just 15 minutes from Gatwick Airport & less than 10 minutes from J/10 of M23. We offer onsite parking for residents at a rate of £7 per day. Three Bridges & Crawley stations are walking distance & offer's easy links to Brighton, London & beyond. Crawley Town center with selective shops and restaurants is at pleasant walking distance. Buses go to Gatwick and Crawley including Manor Royal. Ideally situated for both leisure & business travelers the hotel has Free Wireless Internet access in all areas. All bedrooms offer TV with free view satellite channels, telephone, tea & coffee facilities, and hairdryer, dry cleaning & power showers. Complimentary continental buffet breakfast with selective hot items served for all guests. The Holiday Inn Express Gatwick Crawley has a well equipped meeting room seating up to 25 people, rates starting from just £85. Local attractions include The Hawth Theatre. K2 Leisure Centre. Tilgate Forest Golf Course & County Mall Shopping Centre. You could also visit the nearby Hever Castle, the birthplace of Anne Boleyn. Biggin Hill. Chessington World of Adventure & Thorpe Park,Nearby Towns include Horsham, East Grinstead, Haywards Heath, Reigate & Redhill. Adjacent to the hotel is the Harvester restaurant, serving food from 12pm till 9.30pm, famous for their flame grilled steaks, spit roast chicken, and salad cart. This is a non smoking hotel but with designated area for smokers. Hotel has air-conditioned Bar with flat screen TV and satellite channels which also serve snacks. ... more   less 
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Also Known As:
Holiday Inn Express Gatwick-Crawley Hotel Crawley
Holiday Inn Express Crawley
Holiday Inn Crawley
Crawley Holiday Inn

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