We booked accommodation at the Chiseldon House Hotel as an addition to a champagne afternoon tea gift from friends. Because we were arriving fairly late in the evening we also booked dinner in the hotel on the Friday night. We received a warm welcome and were given the key to our room (17) which was up 2 flights of stairs (that latter being narrow and winding - not good for someone with bad knees), comfortable with a small bathroom. : / for £140 per night. We came down for dinner on time and went into the main restaurant to find all the tables bare and a barman/waiter showed us into the 'Marlborough Room' - a small side room off the main hotel entrance with very bright lights and paint-chipped walls and another couple sitting to the side of us making small talk quite difficult. Apparently there was a classic car owners club that had booked the main dining room and we were thus relegated to this room. The staff were very young and reasonably attentive.
The belly pork main that we ordered was very small for the price but tasty and we were glad we ordered a side of chips (quantity 6 chunky chips) to supplement it.
The bar staff, particularly Steve and Yorik (forgive the spelling!) were great on both nights.
The first night did not go well - there was a sound of running water all night above our room, like someone was having a VERY long bath. We reported it to reception (Andrew) the next morning and after a really good breakfast went out for the day.
When we returned, Andrew had investigated and mentioned that a main water tank was above Room 17 and gave us the choice of 2 rooms to move into. We gratefully accepted a larger executive room and the second night went without a hitch.
Breakfast on both mornings was excellent, although a few guests had to wait up to 45 minutes to get theirs - a forgetful chef they were told...
All in all, for the hotel Manager/Owner: the hotel was pleasant but for a 3-star AA Hotel does not warrant the price, it needs an upgrade in many of its public areas and more reasonable portion sizes in the restaurant. Don't put guests in the Marlborough Room as an afterthought, and don't give out Room 17 unless guests can happily sleep through a suname.
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- Also Known As:
- Chiseldon House Hotel Swindon
- Chiseldon Hotel Swindon
- Chiseldon House Swindon, Wiltshire