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Reviews (1,399)
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Reviewed 21 March 2018 via mobile

I would like to say how wonderful and amazing all the staff that was working on the day of our big day 11th March 2018 couldn't do enough for us especially grace the wedding coordinator and Ricky the kitchen manager who both went beyond and above to make our day extra special but an amazing thank you to grace the wedding coordinator who help out the day before set the room up and the whole day of the wedding checking every thing was going right and doing more than she needed to so a big thank you to you grace and we very highly recommend a wedding at the hallmark and a room at the hotel and the fabulous breakfast thanks again guys

Stayed: March 2018, travelled with family
1  Thank Matty H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon G, Operations Manager at Hallmark Hotel Derby Midland, responded to this reviewResponded 15 May 2018

Good Afternoon Matty,

The pleasure was all ours !!

Congratulations once again to a fantastic couple, it was our honour to be able to host your special day.

I have personally praised the team on a job well done and passed on your thanks to all those involved especially Grace and Ricky.

Kind Regards

Simon

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Reviewed 19 March 2018

Attended my god daughters wedding here last weekend. Lovely venue in a good central location. I have to say it was an excellent day despite the hotel. On arrival we as guests were just loitering in the corrider. No staff gave us any direction of where to go. We ended up standing in the bar. Where was the wedding planner??? There was only one server behind the bar and he was over-whelmed and couldnt really cope. He was very stressed, surley is an understatement of his attitude! We left the bar to go to the garden room where the ceremony was to take place. There was nobody to tell us where to sit, everybody just grabbed a seat. The bride had told me the week before the music she had choosen for us to listen too while wewaited but none of those were played, a CD of Oasis songs was playing, "Dont look back in anger" seemed a bit inappropriate for a wedding! The bride entered looking gorgeous but Dad was on the wrong side and had to step on her dress to reach his seat! Where was the wedding planner???? The reception room was nicely decorated the bride had picked our tables but it was a different plan when we took our seats. We were behind a pillow and couldnt really see the wedding party. The bride later told us we should have been directly in front of the top table again where was the wedding planner??? The day was beautiful because of whos wedding it was but the hotel let the couple down.

  • Stayed: February 2018, travelled with family
    • Location
    • Service
2  Thank sunshineseeker18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon G, Operations Manager at Hallmark Hotel Derby Midland, responded to this reviewResponded 15 May 2018

Good Afternoon Sunshineseeker18,

As a business that prides itself on being the home of great hospitality we welcome all feedback both negative and positive.

Listening and learning from our guests is at the core of our uncompromising customer service policy and our constant pursuit to improve.

Thank you once again for your comments.

Kind Regards

Simon

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Reviewed 19 March 2018

Comfortable and friendly. So close to Burton it’s a shame the bar only has ‘plastic’ beer! Breakfast is good quality bufffet. Room was large and comfortable as was bed. Plenty of car parking if you come that way but it’s perfect for the rail station

Room Tip: Avoid rooms at the front which can be noisy
  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank Rmac876
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon G, Operations Manager at Hallmark Hotel Derby Midland, responded to this reviewResponded 15 May 2018

Thank you for your recent review.

All in all I was pleased to note that you had a enjoyable stay, whilst we do have a good selection of beer we currently aren't stocking any from Burton but we do regularly change our products so on your next visit you may be pleasantly surprised.

Thank you once again.

Kind Regards

Simon

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Reviewed 18 March 2018

We had a lovely stay at Hallmark Hotel Derby. The hotel was well decorated, the food at the restaurant for dinner and breakfast was delicious and the staff were very friendly. We were given a nice room with a view of the garden. The staff were happy to accommodate us in whatever way they could. The car parking was close although there is a small charge. Very happy we stayed here.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank Rkm788
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HallmarkGM, General Manager at Hallmark Hotel Derby Midland, responded to this reviewResponded 26 March 2018

Thank you for your four star review, it really is a pleasure to be of service to you and the team really do respond to your positive feedback. I hope we will have the pleasure of your company again soon.

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Reviewed 18 March 2018

Our 4th time staying at this lovely hotel. Stayed as a couple we were in derby to see comedian John Bishop at Derby Arena. Excellent value for money, booked in December the deal was 2 nights dinner, bed and breakfast for two £133. For booking direct with the hotel it entitled us to two complimentary drinks from the bar, much appreciated as the drinks here are rather expensive.
Hotel is directly across the road from derby railway station, so excellent location but has a decent sized chargeable car park.
Room extremely clean and comfortable. Bathroom had a bath and separate shower cubicle.
Food throughout our stay was very good , excellent buffet breakfast.
All staff we came into contact with were professional, friendly and extremely helpful.
Unfortunately I was having to use a crutch due to a recent injury, staff were very kind and made sure table etc were suitable for me and bar staff carrying our drinks to the table for us, very much appreciated. I noted that staff were extremely helpful with other guests that needed any assistance.
Thankyou to all staff for a lovely weekend once again.
Sharon and Gavin jones

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank shami46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HallmarkGM, General Manager at Hallmark Hotel Derby Midland, responded to this reviewResponded 26 March 2018

Sharon and Gavin,Thank you for your five star review, it really is a pleasure to be of service to you and the team really do respond to your positive feedback. I hope we will have the pleasure of your company again soon.

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