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“Lovely Indian Food”

The Holy Grail Restaurant
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Ranked #4 of 33 Restaurants in New Ross
Price range: €12 - €25
Description: Located in Irishtown, New Ross, The Holy Grail Restaurant offers World Cuisines specializing in Indian, Asian and European dishes. Gluten free options, Dairy free options & vegetarian friendly.
Restaurant details
Description: Located in Irishtown, New Ross, The Holy Grail Restaurant offers World Cuisines specializing in Indian, Asian and European dishes. Gluten free options, Dairy free options & vegetarian friendly.
Reviewed 20 August 2021

Visited this restaurant and was served by friendly staff despite being busy between dine ins and take away. Had the prawn tempura and onion bhaji followed by Holy Grail Chicken Curry and Lamb Jalfrieza. All very tasty.

Date of visit: August 2021
Thank M F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (105)
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27 - 31 of 105 reviews

Reviewed 25 July 2021

The Holy Grail Restraunt recently provided the food for a family birthday party for a group of over 20 people. We had the Thai Green curry, vegetarian green curry and beef stroganoff, accompanied by naan bread, poppadoms and salad. We were delighted with the food which was very savoury and appealed to all tastes. Any food leftover was eagerly taken home by guests. We were also very happy with the service from The Holy Grail and look forward to being able to have a sit-down meal there once Covid restrictions are eased.

Date of visit: July 2021
Thank 409padraigb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 May 2021

Excessively charged, not very good quality food, not very Covid safe, talking and hopping on top of each other in small space., food handling was poor.

Date of visit: May 2021
    • Value
    • Service
    • Food
Thank djuroj2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 February 2021

Tried ordering for home delivery via phone but was answered by a rude young lady who bluntly stated that there was no delivery this evening & that there was no delvery driver, even though a delivery was falsely advertised on Just Eat.ie & their own home page. I've ordered from here before and the food was good with a delivery. However if the level of service accompanied by an abrupt, unaplogetic, sullen manner is like this well no matter how good the food is, with their customer service being as terrible as this, I will most definitely give this restaurant a wide berth from now on.

Date of visit: February 2021
    • Value
    • Service
    • Food
1  Thank coybow
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
theholygrailn, Owner at The Holy Grail Restaurant, responded to this reviewResponded 23 February 2021

Dear coybow

Thanks for taking the time to review the restaurant. We are glad that you commented on how good the food is. However I would like to clarify some of the allegations that you have written.
We do not falsely advertise about home delivery. On this particular day, our delivery driver called in sick. Under the circumstances of Covid 19, we cannot take risk of bringing in a driver who has a fever to work with us. We would rather take a hit and cancel the delivery for the day. But collection from the restaurant was still available as an option.
Secondly, the staff that you claim was rude and abrupt is unbelievable. The lady has been with us for almost 4years and her customer service is highly regarded by our regular customers all through the years. She handles all customers with utmost respect and quality service and never once in the last couple of years have received a complaint regarding her professional service.
I also talked to the lady who said the phone call ended amicably and you were informed as to why we didnt have delivery on this particular day.

Thanks
Shijo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2020

Recently we got a meal for takeaway and although the food was lovely as per usual we were double charged. We rang the restaurant a few days later and the man on the phone was not very helpful. We had to tell him twice we do not live in new Ross so could not call in to get the refund back onto the card. In fairness he did say he would leave cash there for us for someone to call in and collect but never once apologised for double charging us. Mistakes happening is understandable but we could at least have got an apology.

Date of visit: December 2020
Thank A1076APmichaelm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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