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Reviewed 27 October 2022

It was a great experience staying at Waterford Castle. We wondered how it would be having to get to and from the Castle via a ferry. It was not a bother at all. they run every 15 minutes and are very reliable. It is easy access but allows a good degree of privacy.
The Castle is lovely and the staff are extremely pleasant. Our room was stunning, so bright and airy. The restaurant was superb and we enjoyed great interaction with the staff. Even the newer staff were well trained and very pleasant. The food was wonderful, plentiful and you could then enjoy a lovely walk around the castle grounds. As long as or as short a walk as you wanted. There is plenty to do in Waterford, wonderful museums and walking tours.Some good shopping as well. Or you could just sit by the fire and enjoy an afternoon tea.

Room tip: Use the knowledge of the staff. The are very accommodating and happy to help, whether it be helping with luggage or guidance on directions.
Date of stay: September 2022
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank SydneySuzette
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 22 October 2022

Dear Waterford Castle team,

From the moment we took the little ferry to Waterford Castle, we knew this place was going to be very special. Having visited many castles around Ireland for our wedding venue, once we got to the castle it was an easy choice from that moment. It shows that the staff are absolute experts at what they do, Gillian and her team made our wedding day run so smoothly and it was just perfect! Food was sensational from the canapes to desserts and every single member of the staff makes of Waterford Castle such a unique venue. Thank you again Gillian and team, we cannot wait to return and celebrate our 1st year anniversary.

Date of stay: August 2022
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank pamelamX365MU
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 16 October 2022

I am visiting the castle for the first time with friends from the US. This "hotel" is an embarassment to say the least. Ireland has so many amazing hotels that can compete with any of the finest in the world but this sad place is stuck in the 1980s. On top of the dowdiness of the decor , it's also dirty.Hair in the sink, no hairdryer in the room , worn bed linen, sad broken furniture . I am honestly shocked that this sad excuse for accomodation is still open

Date of stay: October 2022
Trip type: Travelled with friends
1  Thank 596annmarief
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Marketing Manager, Marketing at Waterford Castle Hotel & Golf Resort, responded to this reviewResponded 19 October 2022

Dear Guest,
Our hardworking team are horrified to read this review .
We take all genuine reviews seriously - this does not fall into that category.
The only reply management will make to this review is not addressed to you and your said "review" but rather to our own dedicated staff team. We, as management, are saddened and embarrassed to think they were subjected to having to read it after all of the effort they put in to make Waterford Castle what it is - i.e. the opposite of what you describe here.
Dear Staff,
Thank you for your hard work, loyalty and excellent customer service - we appreciate all that you do each and every day, going above and beyond to make our guests' stay as pleasant and enjoyable as possible. We value each and every one of you.
You, our wonderful team, are our greatest asset - keep doing what you do ; making those wonderful guests happy, smiling and making their dreams come true for the time they spend with us .
As a token of our appreciation and as a small way to apologise on behalf of this unfair review that you have had to be unfairly subjected to, and in an effort to sweeten you all up and keep those smiles - we are leaving some delightful sweet treats in the staff canteen for you to enjoy on your well deserved break ...........
Thank you one and all,
Snr Management, Waterford Castle

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2022 via mobile

We went here as a couple for my 50th birthday. We can’t fault it. A quirky ferry ride to the island …..very attentive staff … varied menu of food and wine …… brilliantly cooked and presented …. They navigate the fine line of formal dining in a super relaxed way…… the staff are professional and approachable …. The boomerang lady who worked there for 25 years left and came back is worth her weight in gold ….. the place is just stunning. Thank you for making a very special and memorable evening. It was worth every penny especially if you arrive early and stick around to enjoy your surrounding

Room tip: There is a free ferry to the island so make sure you arrive on time to enjoy it.
Date of stay: September 2022
Trip type: Travelled as a couple
1  Thank Navigate797709
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 12 October 2022 via mobile

We stayed in 5 hotels during our recent Ireland vacation and the Waterford Castle hotel was a special treat. Everything about this hotel is expensive but you know that prior to arrival. It’s quiet and charming. Service is excellent. There were maybe 10 people staying there at the same time so it was a nice departure from the hustle and bustle of some of the other places we stayed. The grounds are lovely and we enjoyed a morning walk before check out. No tour buses of people which was a delight. Expect to have a lot of quiet and down time. A good place to stay in the middle of a busy vacation.

Date of stay: October 2022
Trip type: Travelled as a couple
Thank catlady529
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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