I had a very strange experience yesterday in Chocolate Brown. Quite often my partner and I(sometimes with our children) frequent the business.
We went in, as per normal - placed our orders and I went to use the toilet facilities. They we're all out of order, not knowing the 3rd door, I tried it and one of the members of staff became very abusive and started swearing at me asking me can I not fn read...
At this point, I walked back to the counter in shock, other customers were looking at me and it was very embarrassing.
The members of staff returned to the counter and I asked could I please use the staff toilet. I was bluntly told No. For the first time ever, we paid and walked out into the rain to find a toilet. I have never been so insulted by a person in a retail unit. The other members of staff quietly apologize for her behavior. Very disappointed
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