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“Valentine’s Day dinner”

Captain House Restaurant
Ranked #2 of 50 Restaurants in Tullamore
Certificate of Excellence
Price range: US$19 - US$40
Cuisines: International
Dining options: After-hours, Reservations
Restaurant details
Dining options: After-hours, Reservations
Reviewed 14 February 2020

We ordered two fillet steak which cost 30.95 each. When we got them they were very dry with no flavour. We we’re looking forward to them but could not eat them. We complaining to management but got no satisfaction. We know our steaks & what we we’re severed was not up to standard for the price they were charging. They charged the full price without any apology.

Date of visit: February 2020
1  Thank Liam K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Captainhouse111, Owner at Captain House Restaurant, responded to this reviewResponded 22 February 2020

Dear Reviewer,
We are disappointed that you did not enjoy your recent experience with us in the Captain House. We ensured to check your table throughout the main course, where there was no reported problem at the time. Your steaks were cooked to your request; medium-well, where they do tend to become less juicy due to a longer cook time. Your problem was reported at the end of your meal when there was little left on the plate to inspect. However, we did present what was left to our head chef and he was satisfied with the the cook and cut of what remained.
Therefore due to the timing of your complaint nothing could be done about the steaks, but we ensured to compensate with your choice in coffees.
We are disappointed that you did not enjoy your experience with us.
We were aware that you were shocked by our prices at the beginning of your visit. Although you did not enjoy your meal and it wasn't to your taste, we have fresh produce of a very high standard. Many other customers had the fillet steak the same night and throughly enjoyed. Due to this we are not in a position to give away free meals.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a reviewReviews (404)
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5 - 9 of 404 reviews

Reviewed 2 February 2020

Lovely restaurant. Spicy tomato soup fabulous and very friendly staff. I'll be back to try the scallops

Date of visit: February 2020
3  Thank 192elained
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 February 2020

While waiting for our mains, got delivered bread to chew on, but then 5 minutes later, waitress took off us because we didn’t order a starter. I didn’t know what to say, I was amazed it happened, and burst out laughing. Never happened to me before, so didn’t know how to react to this

Date of visit: February 2020
4  Thank 882fergusf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 January 2020

Fantastic food & service. 100% agree with the other great reviews customers have left. Will def go back here when in Tullamore again.
Highly recommend

Date of visit: January 2020
Thank Valumba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2020 via mobile

Fabulous Food, absolutely delicious, very reasonably priced early bird menu, very friendly staff, and very accommodating. 12 of us were seated and nothing was too much trouble. First time here and won't be our last. Excellent variety of food and wine also. Highly recommended as the "go-to" restaurant in Tullamore.

Date of visit: January 2020
Thank SheenaD1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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